Hotel Durban

I did not have breakfast. I don’t think breakfast was included but I checked out early. The shower was the best part of the room. Also the staff were great. I didn’t like the floors in the room, which were hard on the feet if not wearing shoes. I didn’t like the hard desk chair, which was very uncomfortable. I didn’t like that they only had shampoo and body wash in the shower in containers and not individually sealed packages. The bed was low and hard to get out of the bed because too low for me.

I thought breakfast was included ?

Good location. Easy check in. Our triple room had no windows at all and was so dark. Asked for a room swap and was informed all triple rooms were internal rooms. Spent as little time as possible in the room because of this.

We stayed on two separate occasions, both just for around 7 hours so we could shower and catch up on sleep. The two rooms we stayed in were perfect, clean, spacious and amazing showers showers compared to other hotels we stayed at in Philippines. The hotel location is central and close to good restaurants but it is a kind of dodgy red light district? So if you’re a family I would stay somewhere else as we were only there for not long and not overnight it wasn’t an issue. Both times we encountered one member of reception staff who was quite passive aggressive and very unhelpful, in any questions or queries we had. I also messaged about possibly arranging a late check out as we weren’t arriving until 3 am and this request was completely ignored which is fine but then the next day we had some transport issues and we needed to arrange a taxi to Batangas but the staff said it would be too expensive and weren’t helpful. It’s a shame as the hotel itself is lovely.

It’s a modernish place with friendly staff. The area is super noisy and some sort of red light district of Manila. My bad, I could have done some better research. On the other hand there’s plenty of bars and restaurants around etc. If you need to buy Viagra, you get that in that neighbourhood too ?

Exceptional

Exceptional

Great location, friendly helpful staff Nothing

Perfect location in Makati area. Hotel was was exactly what we wanted. Very reasonable and clean and comfortable. The only downside was that we booked breakfast and was told that it was fully booked. The receptionist gave us a generous refund and we just popped to the Starbucks round the corner instead.

Exceptional

The stuff make Durban one of the most memorable places to stay in Manila. Jonathan and Ian where so helpful to me. The internet is pretty slow but can be improved.

Very good

Good location and staff were nice, value for money. Bit run down

Very good

Very good

Good

In the center, next to a good neighborhood No WiFi in the room

Everything

Good Wifi problem only

Loved the ground staff as usual however managerial staff did nothing to address an obvious overpayment which would have been easily resolved instead of costing the customer an extra US260 As a long times user of the Durban Hotel standards have dropped. The ‘Deluxe’ room was probably the worst room in the hotel, the shower and toilet being barely able to be accessed. Faults to ongoing water issues with the toilet were addressed but not resolved. Complimentary coffee and tea do not exist. The so called ‘restaurant’ chooses its own hours, we found much better service from the surrounding competition.