Fersal Hotel Neptune Makati

I never checked in to the hotel because my schedule changed. When I arrived, the staff was not very approachable and informed me that my name was not in their system. I requested a refund since I was unable to use my booking, but my request was denied. Unfortunately, this experience was disappointing, and I will not be staying at this hotel again.

Location The refrigerator didn’t work very well. The bed was uncomfortable.

The air-conditioning unit was a bit noisy and the sound coming from the adjacent room.

We had an excellent stay for few weeks at Fersal Makati. Hotel is conveniently situated at the heart of Makati, Metro Manila. Century Mall is just across the street, where you have all the choices of good restaurants, groceries and Starbucks, On the streets, few steps away from the hotel on every direction, you will find more quality restaurants and fast foods like McDonalds and Jollibee to name a few. Yes, 7-Eleven is next door. Famous malls in 2-5 miles radius. The Staff were superb. I meant everyone. They were very helpful, courteous, trustworthy and service was quick. Our room felt very homey. Very comfortable bed and pillows. WiFi and TV were great! Newly cooked breakfasts were delivered on time everyday. Good selections of foods like fried milkfish, sausage , tocino , beef tapa , sardines , served with garlic rice, egg and hot coffee. Ya could be better, but good enough to boost your energy and keep your day going. Overall, Fersal is great. I’m looking forward of coming back and highly recommend to anyone. A microwave in the room could have been better.

We had an excellent stay for few weeks at Fersal Makati. Hotel is conveniently situated at the heart of Makati, Metro Manila. Century Mall is just across the street, where you have all the choices of good restaurants, groceries and Starbucks, On the streets, few steps away from the hotel on every direction, you will find more quality restaurants and fast foods like McDonalds and Jollibee to name a few. Yes, 7-Eleven is next door. Famous malls in 2-5 miles radius. The Staff were superb. I meant everyone. They were very helpful, courteous, trustworthy and service was quick. Our room felt very homey. Very comfortable bed and pillows. WiFi and TV were great! Newly cooked breakfasts were delivered on time everyday. Good selections of foods like fried milkfish, sausage , tocino , beef tapa , sardines , served with garlic rice, egg and hot coffee. Ya could be better, but good enough to boost your energy and keep your day going. Overall, Fersal is great. I’m looking forward of coming back and highly recommend to anyone.

Perfect location for anything you need. Staff are very friendly, clean and comfy.

you get what you pay for. it was cheap but for a whole in the wall and if you dont mind roaches running around as soon as you open the door and turn the lights on.

quick no hassel check in and check out. Lift was not functioning when I checked put good thing i was only on the second floor, the room i had had a conmecting room door present i could hear next door occupants

It was noisy, dirty, and the AC barely worked.

Exceptional staff

Superb

Exceptional

Excellent staff who assisted with difficult situations

Location Cleanliness, no room service was offered, no resources like toilet paper, or soap was offered. The soap was only sufficient for maximum 2 days. No new towels or sheets

Great value. Good location

Superb

Staff. Competent and friendly

it was ok nothing too spectacular It was old and updates need to be made, i thinks its not a hotel but more of an inn or comparable to a fragrance hotel in singapore

Breakfast was fine delivered to the room at any time. Room was quite but aircon was a bit noisy.

Exceptional