HomeTowne Studios by Red Roof Philadelphia – Mt Laurel/ Maple Shade, NJ

Nothing Everything

Not much Not even a cup. Can't even replace the the toilet paper holder. Toilet seat bolt broken. Had adly buzzing around me both nights.No a very

The bed legs are broken but I needed the rest. So I just

I like the bed and the quietness you have on the 2nd floor without hearing footsteps above you when you are in a room on the 1st floor. Smelling cigarette smoke coming from the room next door, hearing the loud noises from the person in the room next to us, the wall in the room near the front door was dirty along with the bathroom and you can hear the planes flying over head.

Everything & especially the manager. We did not get our deposit back and neither did other guests at the hotel. The manager was so rude and inhospitable! They don’t care about the guests or condition of the room or really anything. The staffs awful!

Very poor

Nothing at all I arrived around 1 AM that morning I had to check in because of a travel delay walked in to a person in the lobby with his shoes off, sitting by the front desk, feet up on the seat. I still checked in, I asked where exactly in the building my room would be the person seems bothered or didn't know how to answer my question. I had two kids with me and I wanted to make sure I parked in an area where I did not have to walk too far. Went up to my room and the key card did not work. I was there for a good 10 minutes trying to play with the door ended up back in the front desk and on e again he seemed bothered I was back there asking for help with the key. I went back up to the room was able to get in and the first impression of the room was that it was worn out and smelt like smoke as in if someone had smoked in there previously. I booked a non-smoking room and once again ended up in the front desk and instead of an apology or some type of accommodation I was told the previous people who booked that room did not complain. At that point it is around 2 AM with my kids still in the car I asked for it to be canceled and I went to look elsewhere to stay. I felt very unsafe and unwelcomed. I am still to this day waiting for a cancellation email. I was unable to cancel it through booking. I have reached out a couple times with no response. I am requesting a refund due to not staying. I will not be using booking for future booking due to the delay in response to my situation previously the chat option was not working either.

Property staff was rude and unhelpful. Refused to give a refund when we unexpectedly needed to check out a couple of days early. We stayed 3 out of 7 nights and were not compensated any. Theaters and dryers take a "deposit" that isn't clearly posted. Would not recommend!

would never recommend

The Hotel Cancelled my reservation without my consent. When I arrived there was no room. I had to find another hotel on my own at 10:00 Pm at night. The new location cost me $930 for two nights. I called Expedia customer service for some refund between this booking and what I spent. Customer Service said could do nothing.

The price The room was dirty, and the residential clientele was just as dirty. Working girls greeted us apon walking to our room. NO kitchen wear provided like other kitchenette hotels, or one use cups for bathroom, no toiletries provided 2 two for a 3 aldut booked room...very no class establishment.

Exceptional

The rooms and convient location. N/A

Was clean. Convient for where we were going. Was small for a "suite" room. Bed and couch were rather lumpy. It was a suite room with refrigerator, microwave and stove top but there were no pans, silverware, or plates.

We had a “suite” that was a regular small room with a 2 burner stove in the counter. Extremely cramped for two people. Nothing to cook with, dead cockroach in the fridge.

Staff was rude and disrespectful. Did not return deposit.

Smell

Convent None

Everything

Excellent customer service None