Duo Boutique Hotel

Decent location on mellow street. The host was pleasant the next day when I met her. Online check in process is terrible. I arrived and two other people were trying to sort it out and call somebody to get instructions on what to do since there was no staff present. It got sorted out quickly, but it was stressful. Terrible way to do business! Then the room wasn’t very clean, hairs on the sink, little trash on the floor, and the towel was extremely mildewed. It is possible that I had bad luck because I think I arrived on a holiday friday?? But even then the problems I mentioned are unacceptable even if it was a holiday.

Nothing

The place is a tiny jewel. Great, safe and charming location. The room and the bathroom were top notch. I loved the decoration and the furniture look elegant and sophisticated. The staff were amazing super attentive and very caring. The toiletries were divine. Extremely recommended for anyone seeking to be in a calm and serene environment.

The shower was broken, the cleanliness of the place wasn't the best, and the mattress in the Suite was quite uncomfortable.

Andres The owner/Manager of the property was very professional and kept the communication open when I had issues with my wifi to apply payment for the hotel thru my creditcard. He was so generous that he offered me to pay up front with cash for 4 days until my cell phone issues were fixed and I can pay for the rest of the duration. He communicated with my agent Crystal all the time and they both together made my travel so much easier. I will definitely return to this property as Andre was an amazing host.

No kitchen service on Sundays.

Location in the heart of Medellin… Nothing

The hotel is really cute and the decor is nice. My rating is low because I saw some appliances not properly installed or functional in my room, such as a the outlets where barely placed on the wall, the lamp didn't work, the fridge wire didn't reach the socket. Small details that can be improved upon. I also found the staff polite and attentive, however, there were guests throwing parties, making noise, doing drugs, and this was detrimental for my stay. It lowers the quality of the hotel, specially a "boutique" hotel. It was not a boutique experience.

I had the dinner, it was great as it was alot and very filling. The staff made sure there was a good ambiance and answered my requests for a coffee even though it was later on in the day. I enjoyed my entire stay

Fantastic location; quiet neighbourhood with many restaurants, cafes etc nearby. And the young couple who run the place are very friendly and helpful. Highly recommended.

The location is fantastic! It's a great neighborhood with so many restaurants, coffee houses, etc., down the street, around the corner, within a few blocks. They didn't seem at all prepared to receive guests. I received no response to two messages I'd sent before arriving. Upon arrival, no one was at the property to let us in. The room we were given still had trash in the bins, in the desk, etc. The rooms are small and cramped. No hangers in the closet, no soap in the bathroom. Several rooms don't even have windows. The hotel amenities listed in the description weren't available (no bar, no spa services)

I booked a hotel, but when I arrived, I found out that they didn’t actually have a room for me. I understand that mistakes can happen in the system, but they didn’t try to help or even apologize. They didn’t contact me beforehand and just said, with a grumpy attitude, 'We don’t have a place.' This is extremely poor service!

Pleasant

The location was very good, quiet, clean and the architecture of the building very nice. First of all, the "receptionist" (I will call him later like this, because I don't know who was the person from the desk, as he doesn't speak any language but Spanish) asked us to pay the full amount just from the beginning. The amount was greater than the one advertised on www.booking.com. When we entered the room, we haven't received a key to lock our room. After a while the "receptionist" came with several keys and checked to identify the one which matches to our room. Finally (and fortunately) he found one. Inside, another surprise: the room and the bathroom were quite ok, but no soap and shampoo in the bottles dedicated. The access in the building is something like this: whatever you want, to get out or come in you have to ring a bell, and the "receptionist" told us that he will open the main door from the entrance immediately. In the last night, we went in the city to have dinner, the "receptionist" opened the gates, but when we came back at about 09:00 pm, we rang the bell several times , but nobody answered. Our phones was in the hotel, as we were advised not to take them when we go out in the city. So we couldn't call anybody as the reservation was on the phone. As we were supposed to spend the night for which we payed extra charge in the street. Fortunately, someone lent us his phone, fortunately on Google maps someone can find telephone numbers of the location, the person who lent us the phone contacted in Spanish the "receptionist". And the person who let us go three hours later said that he thought that we were inside. I mention once again that you couldn't enter without his help, as you don't have a key. I understand that Columbia tries harder to win a lost reputation, but with such touristic services and without speaking foreign languages, I doubt they will gonna make it.

I experienced excessive noise at night during my stay. Other guests were allowed to yell, slam doors, and talk loudly in the hallways and social areas late into the night. Given the small size of the hotel, allowing this kind of behavior severely disrupts the peace and quiet for other guests. It felt like the comfort of some was prioritized over the well-being of others.

Very good

Great room and staff were excellent. Special mention to Juan Pablo who was there 24/7 for any assistance. This hotel came to my rescue when let down by another hotel (they cancelled my booking 30 minutes before I arrived!) Having to disturb Juan Pablo whenever I needed to go out of the hotel and come in to the hotel. I know it is all to do with security but left me feeling guilty if I wanted to go out early.

Very good

Good location, nice staff Very uncomfortable bed which dipped down in the middle Not good value for money Harsh lighting in the room

Quiet, peaceful, comfortable, nice, upgrade safe neighborhood. Very helpful staff It’s a facility in progress to become exceptional