Wonder Hostal

Nothing I found bedbugs

This place is disgusting. I requested a female only dorm and they actually only had a closet sized room out back with two bunk beds. You couldn't move or breathe in the room. I asked to switch to the mixed dorm. So disgusting!!! There was trash under the bed it feels like it wasn't cleaned in months. I took photos as evidence.

Horrible Tjey didn't have luz. I didn't stay ate the hotel I want the money back

the staff doesn't care about guests satisfaction, they were too loud all the time specially in the morning. The kitchen always dirty, i mean always, every day, was disgusting. The shower drains are completely covered in mold, right up to the ceiling. the place was too dirty. LOUD AND DIRTY!!

I call the hotel to see if there was a bathroom in the room, the person who answer said yes, also ask if there was any elevator she said no so I requested to have a room in the 1st floor, when we got there there were no bathroom so we told this to the receptionist she said that there were another one that they had in a different location that had the option for the bathroom. So I couldn't stay there and would like a reimbursement. I know that there is a fee charge

Just the location I reserved a female room and there was a guy in there, bathroom not clean, not working properly, no hot water to take a shower, old mattress, kitchen stink, not enough showers or toilets, they don’t give you a key so after midnight you have to wait until someone opens the door and that could take a while to happen, full of trash everywhere, it is the worst hostal I have ever experienced

Location 1. Dirty 2. Room was dark (no light), extremely small - no place for luggage, linen was not changed until I requested to do so, room was located that bad bathroom and chemicals smell went into the door 3. Room was different from those booked. Room was booked only for women however the men had been placed. Room was a worst possible place for living, i bet any prison room is bigger and much better

There are toilets and showers on each floor, but the smell is really strong. Also, the shower on the first floor was especially dirty and basically unusable.

Location was great, price was good, staff was very friendly. We stayed for 10 nights and survived but would not do again. If you have cleanliness standards this probably isn't for you. I think there's only 3 staff members total and it's open 24 hours a day meaning these girls are way overworked. That could explain why everything is so gross. You see them cleaning but never smell cleaning products, it might just be water. There's just an overall dirtiness to the place. The refrigerator in the kitchen is terrifying they definitely need a better system for cleaning it out, also the stove knobs are caked in grime. Showers all have black mold on the ceiling and there is only 1 hot water heater for all of the showers meaning they are always cold. The sheets do not fit the beds (it appears that the elastic on the fitted sheet is all stretched out). Our sheet popped off every time we sat down. It's pretty gross that there is no waterproof protective sheet on the mattresses either, it's just bare dirty stained mattress. All of the budget private rooms are in the lobby, so they are pretty loud. Pictures online are definitely photoshopped. This was our first hostel experience, so I really didn't realize how bad it was until we had a tour meet inside of another similar priced hostel that was stunning and didn't smell like hot trash (the lobby trashcan itself wafts throughout the room no matter if they change the trash bag there is clearly something rotting at the bottom.)

Good Sleep Quality

Everyone was smiling and chatty

The lobby felt a bit dark in the evening

Booking.cam can be more human being to deal with this type of situation. The host is kinda scam, and booking.com did nothing.

Good location Got a female dormitory, but it was only men?? Don’t really feel like this is okay when stated its for women. Towel and sheets were dirty with spots. Bathroom was dirty and didn’t even have a towel or paper to dry your hands

It was so cold in the room and loud

The first room they put us in did not have a working lock, and also had a giant glass panel that looked out into the public starewell. It did not even have a fully functioning blind. They also saw that my partner was on crutches and still put us on the top floor. Also, the whole facility was filthy. Definitely bring flip-flops for the shower. The kicker was that I unfortunately left a pair of black pants in the room, and when they called, their response was "we don't keep items that were left in the room." I have never heard of this before in my years of constantly traveling - they clearly keep the items for themselves.

There was an indoor courtyard area that was kind of cool and there was a really nice cafe next door. Close to a big metro station The bathroom was pretty disgusting. There were specks of mold all over the ceiling. There was also no shower drain, it was just a hole. The walls of our room were super thin, there was a window in our room that let a lot of light in from the hallway all night long. The one staff member that was there the entire time did not speak any English at all. Lastly, we had to pay for an extra night and could not get a refund. Our flight had been changed completely and we wanted to switch our Sunday night to Friday night and I emailed several times and never got a response. Then they made us pay for the extra night anyways.

They cancelled my private room reservation once I was there because the room was already occupied and struggled to offer a solution. After loosing 2 hours of my time they gave me a bunk bed in a very small shared room. I'm still waiting for the refund.

Location In the first room we got, the door couldn’t lock. The staff didn’t believe us and took 20 minutes for them to come try it at figure out we were telling the truth. They offered us to downgrade with no refund, which didn’t seem like a very good deal. We kept inquiring about the other visibly vacant “double superior” rooms, like the one we had booked, but they gave all kinds of excuses like the system was down etc., before a cleaning lady chimed in and had the receptionist help us because my girlfriend is mexican. So he let us switch to a room with a lockable door, of the tier we had paid for. Great. Except the new room didn’t have neither windows or AC.

Wifi and location Staff is un professional I stay 7 night I say Your receptionist 2 days before when my reservation end Please I stay 5 night more Please give me new reservation He say ok no problem I'm here And after one day casually i asked how much cost next 5 nigts He say we don't have any room I say i have still room 2 nights more But you say not more after 2 days How possible Your staff is irresponsibles and not know about English Your clean lady i say after 5 night please clean my room She said no I say room is not clean properly when i get room Here is hair of womens And not perfectly clean She say Its not big problem And go Your staff is not good and not friendly