Sheraton Maria Isabel Mexico City Reforma
About Sheraton Maria Isabel Mexico City Reforma
Featuring an outdoor pool and a restaurant, Sheraton Maria Isabel Hotel Towers is in a great location at the heart of Mexico City's financial district on Paseo de la Reforma Avenue, right across from the Angel de la Independencia Monument. Wi-Fi access is available. Each room here includes air conditioning, a minibar and cable channels. The beds have a custom-designed plush mattress, a comforter and plush pillows. The elegant and spacious bathrooms have either a bathtub or a shower. Extras include a desk, a safe and ironing facilities. At Sheraton Maria Isabel Hotel Towers there is a tennis court and a fitness center. Jorongo, the on-site bar, features live mariachi music. Ristorante Amici, the award-winning restaurant at Sheraton Maria Isabel, specializes in Italian cuisine. The hotel is a short 5-minute walk from the Mexican Stock Exchange Building and right next to the U.S. Embassy. The historic center is a 10-minute drive away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
Reviews
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Good
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Location excellent Pool small
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Exceptional
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Superb
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Overall, we had a good stay. The hotel was comfortable and the service from the staff was generally very good. We also had a positive experience with room service and the other services we used during our stay. Our main issue was the check-in experience at the front desk. We arrived at the hotel at around 10:00 AM and asked whether an early check-in would be possible. We were told that it was already being processed and that our room should be ready in about an hour. When we returned, after waiting in line again, a different staff member told us to wait another 40 minutes. We came back once more, again having to wait in a long line due to the busy season, only to eventually be told that early check-in was actually not available and that we would have to wait until 3:00 PM. We completely understand that rooms may not be available before the official check-in time. Our frustration was with the inconsistent information. Had we been told from the beginning that the room would not be available until 3:00 PM, we would have simply left our luggage with the hotel and used the morning and early afternoon for our activities instead of repeatedly returning to reception and spending a significant amount of time waiting in line. Better and more consistent communication from the front desk would have made a big difference.
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Central location A lot of things were broken, not restocked, worn down. Clearly a place that it past its glory.
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Son lo máximo, no elegiría ningún otro hotel. Está cerca de todo lo que necesitaba. Amé la atención del concierge muy atento a mi llegada y sus recomendaciones fueron los mas top, me dio parte de la historia del paseo la Reforma, el Castillo, obras. Amé mi visita a México. Todo me gustó pero para la próxima pediré una habitación con la vista justo al ángel de la independencia.
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Exceptional
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Very good
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Exceptional
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Just the location. Old rooms that SMELL BAD, broken aircons — requested to change rooms TWICE due to broken aircon and strong smell of paint. VERY UNFRIENDLY AND UNACOMMODATING receptionists, esp FRANCISCO. Gave us a bad room last night. Racist too— made racist remarks to the chinese guests checking in and not accomodating. No hospitality even if Ive stayed here for 14 days!
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Passable
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Good location to move around in Mexico City. None
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Exceptional
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Location is great Premises look very old
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The noise was loud, I stayed on the 6th floor, and at times it was hard to sleep during the daytime to take a nap, so I was not able to do so. Take Uber; taxis are too pricey, and hotel transportation is up the room on price. Some facilities look as if they were updated, like the pool needs to be redone for the kind of hotel that it is. Also, disappointed there was no jacuzzi.
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old and not very clean
