DoubleTree by Hilton Hotel Miami Airport & Convention Center

The staff were very helpful

Muy limpio muy eficiente

ROOM WAS HORRIBLE!! HAD HAIR IN THE TUB & FLOOR. TOLD THE FRONT DESK, HOUSEKEEPING CAME & DID NOTHING! NO HOT WATER IN THE SHOWER. PROPERTY WASN’T LIKE OTHER DOUBLE TREES. LOOKS OLD & ANCIENT LIKE…BEST PART ABOUT THE STAY WAS THE SHUTTLE TO TAKE YOU TO THE AIRPORT.

Prior to my travel I called the hotel asking whether I can send a package to the hotel. The answer was yes. I followed up with email once package was delivered to property alerting of same. I arrived at the property in the morning and as you know 4pm is check in time. I enquired of my package and front staff indicated I will get it upon my return when I check in. Proceeded to mall to kill some time, upon my return no package. Front desk staff (differnt staff than morning)alerting there is no package and it's perhaps with UPS which is on the property but no affiliation with the hotel. They further indicated they have no contact in cases of emergency and I have to wait until they open in morning at 10am by such time I would be in the air (flight left at 10am). I had to reschedule my flight to leave later in the day destined for another jurisdiction as there were no flight for my destination leaving later in the evening . The package was for an important event taking place Tuesday morning. Hotel staff in this regard was not helpful both the first front desk staff and the latter. This spoilt my entire experience. Tip if you sent packages insist that they look for it or check UPS yourself.

The room need improvement bathroom especially

Good

Location is good Poor signage for parking

Besides the dust from construction the place was not clean or kept up. Our room was dirty and outdated. We were given the old bait and switch. When booking they show a very clean and updated room but left with a dirty outdated room.

The construction was unexpected annd jackhammer interrupted my sleep on the day I tried to have a late start to my day, and the parking was not free. If I had paid more attention, I would not have selected this flight/hotel package.

I was accused of smoking and i wasn’t. They didn’t ask. Just accused me and i was barely there for an hour.

The staff was really helpful and nice. Not sure if it was because the hotel is very old, but it had a very musky smell to the room that really interfered with us staying in the room for very long other than just to sleep. The amenities were OK there was a small fridge in the room.

Good

Very helpful staff

Todo perfecto

When I booked on line it says breakfast included but it’s not Expensive breakfast buffet

It had a moldy smell. I didn’t want to call the reception as I was exhausted from a long flight. Next morning I found rat droppings under the desk and by the entrance door. As I was doing the check out I told the front desk and they didn’t seem surprised to heard about this… what a waste of money.

Superb

Staff was helpful Coffee was wonderful Best cookies ever

I usually don't write reviews, but this experience warrants one. Don't be fooled by the picture; in person, the property appears old, dark, and somewhat eerie, with worn-out furniture and dim lighting that contribute to its uninviting atmosphere. It has a strong, unpleasant odor that persists throughout the space, clearly indicating it needs a major update and thorough cleaning. Some of the staff members are rude and expect tips even when simply asked for towels or basic assistance. Due to these issues, I will not be booking here again.

No breakfast, airport shuttle, good location