Mandarin Oriental, Miami

the hotel lives on its past grace. it is ok but not ideal for a traveller used to real Luxury.

Location was amazing The fact that it was closing forever in a few days

Good

Good

Great location, service, room BUT Slow service at the bar, so much that Inleft without ordering my cappucino in the morning

The hotel is being torn down in a couple of months apparently and the facilities are in bad shape. As an example: the fitness center was closed for a sales center for the new building and is now basically 4 hotel rooms with random equipment. Some staff are great but you definitely get the sense that many of them have already checked out. Definitely not a premium, 5 star experience. Tons of better options in Miami.

Amazing views from a balcony La Mare Restaurant was extremely excellent No coffee machine in my suit

The room was a good size, the bathroom had a soaking tub and a separate shower. Our room had a beautiful water view. The staff was very friendly and the valet provided a great sandwich shop recommendation. The mo lounge is on the ground floor lobby; I was expecting either a rooftop pool or bar like many other Miami hotels.

20% service charge on all checks. Tax on top of the service charge. Tips expected on top of that. Rooms are getting dated. Broken glass on the balcony - narrow miss with bare feet. No more private beach - now a sales center for condos.

Exceptional

wonderful

Service quality Nothing

Very good

Very good

Very good

Beautiful location and facilities. The restaurant is very busy and very noisy. Difficult to get a reservation.

Nothing

Breathtaking view Convinient location FnB quality

Great location and very comfortable room, but the overall experience didn’t meet the standards of other 5 star properties I stayed in. No coffee machine in the room. Door staff not helpful with luggage during departure. Overall service was not as expected.

Exceptional