Compass Cove Resort

The room, (1563) was dirty, toothpaste on bathroom door, some yellow build-up in shower, not properly dusted in months. Appliances broken & rusty light fixtures, and fridge. The room actually looked liked it had water damage. Also, it had a very loud mildew odor. There were other maintenance issues, door not locking properly and the bathroom door not closing. We contacted front desk and both maintenance and housekeeping came, however, some things we were told was out of there control. They did what they could, and it was after 9pm. I spoke with a manager about the issues and room given, and let her knew that per my booking through 3rd, that the room presented was an updated room,not the undesirable room we were given. However, she told me I should contact the 3rd party, to let them know about updating the picture??? I didn't have that issue last month when we booked via 3rd party and received what was pictured and we paid for. The manager again offered to send housekeeping/maintenance. No thanks. We would have kindly appreciated being offered what we booked. We decided to check out early and stay elsewhere. (BEST DECISION)We will NOT stay here again. And please, stop blaming 3rd party booking.

ROACHES!! Do not come this place has roaches we stayed for three nights and not once did they bring us clean towels, even after reporting it to the front desk leaving our room to go to the front desk and calling room service three times we had to go downstairs to the pool area and use the pool towels that are really just large rags they charge you for breakfast you’re not allowed to smoke anywhere on the property except one small bench on the side of the building even if you have a balcony and they are handing out $250 fines like it’s free ice cream if they catch any smoke coming out of your mouth they also stated they have Starbucks. It’s regular nasty coffee in a Starbucks cup. The place stinks like cat piss because of all the stray cats that run around the pools that people feed. We also had to jump out of the pool because a raccoon came walking onto the pool deck this place scammed me do not recommend zero out of 10 other guests that were there told me that the resort was recently bought and has a new owner and that it has been downhill since then

Excellent service rooms were cleaned nice staff

La chambre était bien malgré l'âge et nous avions tout le nécessaire pour notre séjour.

Our room wasn’t not updated like shown in the pictures. When I checked in the front desk said Expedia overbooked the room I paid for and said they only had one other room available. The room we got didn’t appear to be cleaned besides the beds were made up. The hotel had trash all around the property. We ran out of toilet paper so I went to front desk to get more and was told someone would bring it to our room. Over an hour later I called back to check the status and finally 20 to 30 mins later someone brought us two rolls. The hotel needs maintaining better and some updates. I would not recommend staying at this location.

Only thing we didn’t appreciate was that the cleaning host stood outside our door waiting until we checked out at 11am texting and talking on her phone as if to say get out already.

The staff, beach view and the pool was great. The room was clean but had an old or mildew odor to it. The water drained slowly out of the bathtub and there was a leak at the drain pipe under the sink.

My family and I had a wonderful time at the resort. Hope to come back soon

No trash can in my room and my in laws room the refrigerator was leaking water in the floor and had flys everywhere

The room had a great view of the beach and was very clean and spacious.

Probably the only good thing about this “resort” is the amenities.

We booked a double Queen suite with a Murphy bed and full Ocean view for 5 adults. We a got a king size bed suite with a Murphy bed and pull out couch and a partial ocean view was very disappointing with how much money we paid. The hotel said they were fully booked and couldnt do anything about it and hung up the phone

Ok

Bel endroit propre avec de belles piscines. Par contre très petite cuisine avec peu d’espace pour cuisiner. Il manquait d’équipement pour cuisiner mais après leur avoir demandé , ils nous en ont apporté rapidement.

Accommodate guests when they come to you with their concern with their hotel room . A returning guest should get requests automatically. Room wasn’t ready at 4 . Do better for returning customers

Property was extremely dirty (debris/trash in lobby, sidewalks, parking garage, hallways, and elevator). The parking was limited; we found literally the last spot. The hallways were not equipped with AC (very hot). The elevators were very, very, very slow, and only could hold 2-3 normal sized people and small luggage comfortably. The Manager on site was unpleasant. Don't stay here if you don't have to.

We stayed at compass cove a couple years ago and we had a wonderful stay! The line to check in was long and it took us about 20 mins to get checked in. When we got to our room the table had a test strip from a diabetic machine laying on it, a chair was broken and there was food in the air conditioner! I called the manager and she moved us to another room on the same floor and it was also nasty! I finally went to the front desk and ask for our money back!

The ocean view was great! The room was clean. We did have to get sheets for the hide away bed, but that was no bug deal. They were brought up right away! Staff was great!

Staff was excellent. Restaurants were good, except the breakfast buffet was slow on replenishing items. Beach access amazing. But the rooms were rundown and dingy. This is not the place for you if you don't like kids EVERYWHERE. This was my second stay here, same experience both times.

Clean room, Great View!