GemSuites Hotel & Apartments, Riverside
About GemSuites Hotel & Apartments, Riverside
Offering a year-round outdoor pool and views of the pool, GemSuites Riverside Serviced Apartments and Hotel, Nairobi is set in Nairobi. The hotel has a sun terrace and spa center, and guests can enjoy a drink at the bar. Each room features an private bathroom with a spa bath, while others have bathrobes and slippers. All units have a seating area for your convenience. Enjoy a cup of tea from your terrace or balcony. For your comfort, you will find free toiletries and a hairdryer. A flat-screen TV is featured. There is a 24-hour front desk at the property. Embassy of the Kingdom of the Netherlands is 820 feet from GemSuites Riverside Serviced Apartments and Hotel, Nairobi. The nearest airport is Jomo Kenyatta International Airport, 9.9 mi from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Pool
- Spa / sauna
- Family friendly
- Airport shuttle
- Smoke-free property
- Elevator
- In-room safe
Reviews
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The Team at the Gem Suites provide excellent Customer Service and always go over and above expectations. Nothing negative to say about this property.
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The location, the personal and staff The appartment was a bit cold
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The staff No comment
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The location is great, right in the area we needed and everything withon a short distance It would be good if there was air conditioning and some more furniture in the room
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The room was big. The property itself I felt like the maintenance could have a little bit more improvement.. our hallway light was out.. So fine in our room at night time was pretty difficult. There is no AC. Rooftop bar was closed. I waited over an hour for my steak dinner. I will never stay here again!
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Kitchen staff were great, housekeeping manager was terrific on numerous occasions but was our ranked by the front office staff (employee of the month) whom overshadowed her efforts to make my stay comfortable. I have stayed at this property many times over the years and once felt valued as a guest. However, since the recent change in management, the atmosphere has shifted dramatically. The warmth and recognition that used to define this hotel are gone. Staff no longer acknowledge returning guests, and even the “employee of the month” interactions left me feeling dismissed rather than appreciated. When I mentioned my loyalty, the front desk simply shrugged, and I was told that “policies have changed”. What made this stay in early September unbearable was not only the indifference but also the nickel-and-diming tactics. After repeatedly staying here, I was insulted when they tried to charge me $50 just for asking for a towel. That was the final straw. I could no longer overlook the persistent flaws: shower drainage problems where dirty water pooled around my feet, and mattresses so uneven that one side was lumpy while the other sagged in the middle. I was so disappointed that I checked out early. Loyalty clearly means nothing here anymore. And in hindsight, I realize I was missing out — there are far better hotels in Kenya with professional front desk staff, genuine hospitality, and amenities that actually work. I will not be returning to Gem Suites.
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⭐ 5 out of 5 stars Absolutely loved my stay here! The accommodation was spacious and cozy, with a huge room and a large ensuite bathroom. The breakfast was delicious, and the staff were exceptionally welcoming and attentive — they even called me at 4:30 am to make sure I woke up for my flight! Truly outstanding service and great value for money. Highly recommended!
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Breakfast is good just need to cover the fruit from insects; however, staff always make sure that you're enjoying your meal. Mattress are two put together and one is not as firm...lumpy...not good for people with back problems. Timer on elevators needs to be adjusted.
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Always a good stay . I don't like the use of two mattresses pull together to create the appearance of a king size bed as in my room one of the mattresses was indented causing discomfort. Had to sleep on one side of the bed to avoid that area which could cause back pain.
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Nothing, everything was perfect!
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Quiet and good location Hot water wasnt available all the time
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Huge space Spacious
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Staff was friendly and tried to cater to my needs. Food was delicious. The bed felt like heaven.
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The location is good. The staff is helpful but a bit unorganized. The rooms are big. The breakfast ist rather basic, apart from the omlet-station, that is nice. The entire thing seems a bit rocked down
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A bit expensive
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Exceptional
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Good
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Superb
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Location is great. Area is green. I slept quite good. Breakfast was okay, but did not have much variation. Most of the staff is nice. The room I got had broken light bulb and no warm water. The issue with the water was quickly resolved, but the bulb was never changed. When I was leaving they had charged another guest's meal to my name. It got quickly resolved so it's okay, but they need to be more careful.
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This is a convenient place to stay, especially if you are stay for a certain amount of time. I stayed there for 1 night only, and it was convenient. The room was huge but felt empty. I just felt like there was too much empty and unused space in the huge room, but I can't complain. There was nothing about the room, and breakfast was alright, nothing to call home about. Free parking and a convenient location. Overall, I was happy with the stay Room way too big but felt empty, too much unused space. I think it lacks a little bit of amenities touch that I can't really pinpoint.
