Hampton Inn & Suites Nashville-Green Hills

Clean room and staff was extremely helpful.

Exceptional

Great location and loved the free parking!

I had a reservation from Aug 12 to 16. Later had to modify it to arrive on the 13th. I called the hotel and they said to call Booking.com..I did. They said they had to ok the change with the hotel and put me on hold. Came back to say all was set with the hotel and sent me a new confirmation email with the dates. Arrived at the hotel and the shift manager had canceled my reservation. He alleged that since I didn't show up on the 12th, they charged me, assumed a no show and canceled the rest of my reservation. I had reserved MONTHS ahead for parent move in weekend at college. Since Mr. Randy Powers canceled my reservation, he blamed it all on Booking.com. he said third parties are 90% of their problems and 10% of their revenue. While there, at least 3 times he complained of people using third parties, which makes one feel extremely uncomfortable. If you don't want people using such services , then don't contract with them. Period. Don't make people feel bad for using them. We had reserved a suite with two double beds and a sofa for our family of 5. Since they canceled our reservation without notice, Mr. Powers offered us the only room he had left, a king bed with a sofa no one wanted because it was damp and moldy. He said some people can smell it but some can't. We checked out the room out of our desperate situation after driving in from Florida and were exhausted. The smell was overwhelming. Disgusting. I declined and went next door to the mall to sit in AC and try to find an alternative while my family waited, looking at me scrambling, exhausted to remedy the situation. It was a horrible experience and I will never use Booking.com again for anything. The hassle isn't worth it. Musty room offered after they canceled our reservation and claim Booking.com messed it up.

It’s classy☺️ The staff, ambience, comfort☺️ . Thank you to Steve, accommodated us as soon as we got there.

Good place for college parents when in Nashville schools for visits.

Helpful staff. Very good breakfast choices. Great coffee & tea!

Exceptional

Bad

The property was clean and well maintained.

The breakfast was good. The hotel overall was nice. There was someone always at the front desk. The hotel room was clean. There was a leak in the ceiling in the bathroom. I called the front desk right away and made them aware. Randy came to the room right away and tried to remedy the situation. We decided to stay in that room and he did offer a free beverage but we forgot to get before leaving. The remedy became putting a towel to dampen the sound of the drip agains the shower floor.

Great! I had breakfast and used the gym.

Staff were very friendly and great. Rachel was so amazing and always available to assist. My favorite person was Randy, always available to assist and more than just a kind soul.

Our shower was not working well and part of it was broken. I did tell the front desk and they addressed the situation.

Very good

Excellent staff and clean facility

Clean and nic. Close to all things.

Everything was really nice, beautiful decor and staff working hard and friendly.

Very clean and updated room. I ask for room close to elevators,, but I was given a room the fartherest from elevator .

Superb