Sofitel New York

Établissement bien situé. Le Check-in très rapide. Le personnel du restaurant Social 45 très sympathique. Nous avions une chambre rénovée et quoique pas très grande, tout y était. En plein Broadway.

Remodeled rooms and suites are nice. They try to nickel and dime you every chance they get like charging a delivery fee for room service (never ever heard of this and stayed and hundreds of properties worldwide). We had some problems with the suite being in disrepair (interior door not closing, bathroom having a bad lingering odor, etc.) and they tried to fix it and resolve the issues. Overall, a good stay and good property.

Nice and clean room

Great stay at the Sofitel New York! The hotel was very clean, the beds were comfortable, and the staff was excellent from check-in to check-out. Everyone was friendly and helpful, which made our stay even more enjoyable. We would definitely stay here again!

Everything

Sheets gave my daughter skin rush

All was wonderful

Great location 2 blocks from Bryant park and very close to theater district without the noise and crowd

Staff was friendly. Didn’t appreciate the ‘urban experience’ of $45 though of which we used none on the list. The location is convenient for our purposes.

great place

Great location and clean room and bathroom. Nothing

Location. Very clean hotel & staff had the hotel spotless. Unable to get through to room service.

Very good staff, properties, location and room-cleanliness. But renovation still on-going. No complimentary coffee/tea in the room. Very high price of In-room dining.

Great location for visiting NYC. New renovations of rooms were great and very needed. Rooms smaller than I remember from several past visits years ago. Very nice and accommodating staff at every corner. Housekeeping could do better but overall clean. Forgot to replace my washcloths 2 days in a row and left used and dirty wine glasses sitting on the table after room cleaning. Would stay again though and recommend to anyone wanted the best in NYC.

Superb

Under maintenance currently and a little more expensive that it should bed but excellent location and experience

Room is clean. Staff are nice. Bed is comfortable.

Passive aggressive doorman set the tone right from the get go. Room was compact and uncomfortable: sofa bed overlapped with king bed in a way that you’d have to almost jump to get thru plus it would block completely the minibar door and since it was too heavy we couldn’t use it (the minibar). We asked for the sofa bed to be made upon checkin and they sent us a man who after setting it up he couldn’t move it, he told us we’d have to avoid using the furniture because it was so heavy to move; he did so in a friendly way, no complaints about him. There was no ice vending machine, no water fountain in any floor or in the lobby, this was inconvenient. There were doing construction during the day in the lobby, so, seating there to chill was not an option. Not that I’d miss that given that the lobby furniture is outdated, stiff, high and not inviting to relax or chill, rather to seat and move quickly. The bed and sofa bed were very comfortable and with excellent bedding. The AC functioned really well, the bathroom was nice. The hotel is very central and has a very good restaurant although expensive in a way that I had never seen before: $10 for an espresso coffee. Just mind the prices if you are not a multi millionaire. I would certainly not come back. However, if you are staying in that hotel check out the italian restaurant next to it , it is great!

Clean room, amazing room

Great location, helpful staff, clean hotel... would definitely be back.