The Iroquois Times Square, a Small Luxury Hotel

Arrived at 12:30 and no room yet. Said they would text when ready. Went back at 3:00 and had to find a room.

Some of the staff were very nice, especially the door men who I thought really provided a warm greeting and assisted us when moving rooms. The location can't get much better, it is in the heart of Manhattan near a lot of the tourist attractions and available to transport in every direction. We were in New York during August, which as hot and humid, so AC was essential. Our room's AC broke while we were out one day and when we came back the room was unbearable. We called for assistance and the first fix attempt was to just reset it by turning it on and off (which I had already done). We were told to wait an hour and see if it was fixed, it did not change temperature at all and was still extremely uncomfortable to try and sleep in. We called again and they sent someone up to change the filter. This was obviously not the issue as the filter had been changed only a few days before according to the date on the filter. We were again told to wait an hour even though this was not going to fix the issue. This did not work, so we were told we had 2 options - move to a room with 2 beds but smaller beds or get a portable AC. As we had a queen for myself and my partner, we wanted to keep this room and get the portable AC instead of 2 double beds as it was less convenient and comfortable for us. Shortly after I told them I wanted this option I had one of the receptionists come up with the engineer and he was asking me why I rejected his advice to change rooms. I told him I thought we were given a portable AC option and they then said there was no portable AC option even though they had given me this as an option. I was already annoyed that they seemed to lie to me about an option and act like I made it up, so then they told me we'd have to change rooms, as it was unbearably warm in our room. I went down to the desk and expressed my annoyance with the situation, and the other desk receptionist had the audacity to tell me this was more like a room upgrade because it had 2 beds even though it was 2 smaller beds than the 1 bed we had (did not want to sleep in separate beds). I would also like to note this was 11 pm, we had already been out from early in the morning, and just wanted to sleep.

Everything. Perfect Would like coffee in the room

I loved the vibe of the hotel! My only complaint would be that the bathroom was wayyy too small! You could barely get in and close the door, but I would still book again, just opt for bigger space. Everyday I had fresh towels and a clean room. Loved that breakfast was not an open buffet but service at a table.

Comfortable rooms, good breakfast offerings, always helpful staff. We have stayed here multiple times and have not been disappointed.

Really good location, clean, maintained, well-staffed. Some thoughtful comforts were left out but nothing huge. Comfy bed, quiet rooms. Restaurant is really good. I would def stay there again.

Attention to guest has to improve considerably for what you pay in a hotel like this in NY. Too fancy but missing the basics - the guest

The hotel is lovely - small, quiet, and well decorated. The staff were phenomenal - all of them were so friendly and helpful and we really appreciated the special welcome they gave us when we arrived for our honeymoon trip! The breakfast was great too with hot food and efficient service. Wine hour Tuesday-Thursday was a great surprise and a really nice way to start the evening! The location is excellent - central enough to be walkable from lots of major attractions but tucked away so it’s not super loud. The only very minor thing was the water pressure in the bathroom, but we were on floor 7 so it’s to be expected that it won’t be the strongest!

Very good

Breakfast had really bad service, options and space for the money you pay

Exceptional

A great find in mid-town, away from the tourists on Times Square and within walking distance of most of the sights of Manhattan. Room was a very decent size, especially by New York standards, and the hotel team was charming -- a special shout out to Brice on the front desk.

Superb

Very good

Location free Water Cleaning service Wi-Fi Very weak water pressure on the shower

rooms are small but well appointment, bed is comfortable, breakfast was good but a small selection. Front desk was helpful small rooms

Superb

The location The breakfast and Wi-Fi

Convenient location; great staff—helpful and friendly Check lightbulbs in rooms and bathrooms

Really great stay at the Iroquois! The staff were professional and friendly, and the breakfast was also amazing! The rooms are nicely maintained and the location is just perfect - not too far from all the action but still very quiet at night.