Royalton New York

Great location and spacious rooms.

Clean

Great size room and bathroom The fitted sheet kept coming free and the view

Our room felt very luxurious, clean, and thoughtfully designed. The staff was uniformly courteous and helpful. The only oddity was that the large, comfortable-looking lobby offered no food or drinks despite being clearly designed as a bar/restaurant.

Very good

Rooms were very nice & comfortable. Great location.

Location good Run down

The room was too small very deep tub. Hard to get in and out of. No refrigerator, very uncomfortable room. No onsite parking.

The rooms are large for New York but this is a very tired hotel. It looks like it was amazing in its day but it needs a few millions to update. Staff is great, pricing good, location great.

The staff were amazing and so helpful if you’re looking for restaurants or stores. Great suggestions for sight seeing too! If the bar/lounge area was up and running this place would be a knock out!

Location and the staff were great! My room was fine, the toilet was swanky! It was dark in the room, which I like when sleeping but not when I arrive at night and I'm trying to work things out. There were lights but not enough of them and no main light at the door. The lack of windows allowing natural light didn't help. The bed was a little too soft for me (personal preference). The gym was ok but some of the machines didn't work.

Old properties. Renovation needed. Room was moderately clean. The check-in staff was not bad. But the bell boy was terrible.

the room layout was cool. wake up call twice. kind staff giving water my room had a smell from an old fireplace, i think they could've resolved by now with baking soda. carpets were stained. bathtub had 2 pubic hairs in it upon arrival. no room service. AC is max controlled not to go lower than 67 degrees

Love how big the rooms are and the size of the shower and bathtub

Property was in a good location and the staff was friendly upon check in and check out. I was put in a room right off of the elevators and the room itself didn’t seem very clean. Unfortunately, there were some stains and a couple holes in the sheets.

Poor

The staff was very helpful. There was only one entrance as the back side on 43rd street was locked. Taxis and ubers as well as myself got confused of the entrance and ended up at the back door to only have to walk around the entire block to get in. Perhaps could have a room key allow you to unlock that door.

Superb

I liked the location. Very close to Grand Central and Midtown destinations. I was in shock. I used to do many business networking meetings at The Royalton. It was the place to be! The hotel lobby is HUGE and used to be wall-to-wall people. Now?? The place is a ghost town! They never opened the bars or restaurant after COVID, so it's like I was in the hotel alone. All of the chairs are beat up and worn. No ramp for accessibility. No doormen greeting you and opening doors. The hotel rooms used to be luxurious. Now, they're just sad. Not even a coffeemaker. Wastebaskets, sinks, tile, etc are chipped, broken, and rundown. So sad.

Very good