The Benjamin Royal Sonesta New York

Initial room wasn't ideal - phone didn't work and sofa bed was not prepared as requested. Staff kindly assisted with a better room.

Room was impeccable! Staff went above and beyond.

What truly made the experience memorable was the restaurant staff. They were some of the friendliest and most welcoming people I have encountered during my travels. Every morning and evening, they greeted guests with genuine smiles, provided excellent service, and went above and beyond to ensure everyone felt valued and comfortable. Their professionalism, kindness, and attention to detail turned every meal into a pleasant experience. I would gladly stay here again and highly recommend this hotel to anyone visiting New York.

Property very well maintained

Superb

Benjamin has seen better days! Very dated and worn. Never did have hot water…

Max 4 stars.. and its highly priced.

Emmanual and the staff were courteous and helpful!

Great location Clean and comfortable

Very good

I really liked the location and the staff were very friendly, the room was cleaned everyday and made up nicely. I would highly recommend the hotel The air conditioning unit was so loud even when on low it didn’t change the sound of the blower which meant we couldn’t sleep with it on. The milk for the coffee also wasn’t topped up everyday

would not honor the price The water in the shower was luke warm, not hot. Very hard to get an elevator and when it did come half the elevator was taken by staff with large carts The mini bar items were very expensive, you did not get complimentary water or wi-fi Very disappointed Not worth the money

Exceptional

Exceptional

Good

Exceptional

Exceptional

Exceptional

The air conditioner was right next to the bed, and the noise made it impossible to get any rest. I put up the "Do Not Disturb" sign upon arrival, yet the housekeeping staff knocked on the door and even opened it. The valet parking attendant complained to us for taking the luggage cart to unload our bags. It was absurd and disrespectful. I am referring to the older gentleman with glasses, a mustache, and gray hair. The Wi-Fi does not work well. I booked through Hotels.com for 865, but the hotel charged me 1152; I don't understand this, I am disappointed, and I want the 287 difference back. I regret to say this, but I would not stay here again.

1 of the 3 elevators trapped guests. The air conditioning units were subway level loud, I don’t know how people can sleep with that. We chose overheated sleeping over noisy sleeping. It was muggy and too warm in the room overnight as a result. Ugh