The Plaza, A Fairmont Hotel

- Only received turn down service one night. - Door security inside the hotel was rude and wouldn’t let my wife in one afternoon and physically moved to block her…not good. - Trash in our hallway every day - Overall, it needs better management that cares

Excelente experiencia

Honestly expected much more out of the famous “Plaza” hotel. It was far from a 5-star experience.

The food was over priced and not worth

Hair in the bathroom and the bed on night one. Overall it was overhyped.

The staff and service is impeccable.

Exceptional

Exceptional

The location on fifth Avenue and Central Park is the best but this is all I can say good about this The original hotel for a long time he’s been changed to apartment building the actual hotel now is the backside of the original hotel. The picture from the booking page shows actually the apart hotel. Very small and unpleasant reception and actually which is on the back of the cafeteria. The hotel really doesn’t worth it.

Everything in my room was spotless and fresh. I loved room service.

Exceptional

Start to finish the majority of staff lacked a certain level of politeness and couth way that has been there in the past. The only redeeming portions of the stay at the property were the spa (10/10) and the champagne bar. If you’re looking for service 4 seasons or St.Regis all day long

The first word that comes to mind is "coasting." For the same price point, The Carlyle or Fasano are much better options. The Wifi was so poor that I couldn't go on Zoom calls, the chandelier in my room had flickering lights, finishes were on the old and dated side, and the dining/amenities are eye wateringly expensive -- even for Manhattan. I felt bad for the more obviously new tourists who splurged on this hotel thinking that it was a true five star experience.

Exceptional

Everything Absolutely nothing

The Plaza is the perfect NYC getaway hotel. It’s historic and luxury at its finest. Nothing.

Rooms were A1

If you have the Plaza on your top choices, choose the Plaza, you won’t regret it. From the moment I arrived, the customer service was exceptional. The staff was incredibly kind, attentive, and always willing to help with anything I needed. The room was stunning, elegant, and beautifully maintained. The bedding was unbelievably comfortable, making it hard to get out of bed each morning. I also loved the bathtub, and the fact that the water gets wonderfully hot was a huge plus because that is exactly how I like it after a long day in the city. The spacious closets were another luxury touch that made the stay feel even more elevated. The 24/7 room service was delicious and so convenient, which made relaxing at the hotel even better. The location truly cannot be beaten. Being directly across from Central Park and steps away from some of the best high-end shopping in NYC made the experience even more special. The Plaza is truly a gem of New York City, and I cannot wait to come back!!!

Very beautiful and very friendly staff!

Location The clean rooms and facilities I only stay at The Plaza Hotel, for the past 4 years, whenever I go to New York . I’ve stayed there more than 14 times and I will ONLY Stay at “The Plaza Hotel” whenever I travel to New York Nothing to Mention