Newport News Marriott at City Center

Everything was great. As good as one would expect from a Marriott.

The location. I am awaiting a follow up from the manager as he was not available when I checked out. My room was bad. The elevator had a bad smell. There were kids running up and down the hall, smoking and being loud. My bathroom was old, had rust stains in tub, over the door, cracks on the ceilings and no shower gel or shampoo. I tried calling downstairs but no answer. The shower curtain had stains or perhaps mildew. I am disgusted. I shared this with the lady that checked me in. She was also there when I checked out. She said she would speak to a manager about this and they would be in touch about a proper compensation. I paid almost $400 for this room. It is definitely not worth it. She also acknowledged that she heard the complaints about my floor and cited the hotel needs renovation. There were police officers attending to concerns when we arrived and they were still there for a few hours it seems. I am a Bonvoy member and have never experienced this before. I could have booked elsewhere but wanted to support Marriott. This hotel experience was horrific. I am appalled. To add to this, we attempted to look out the window but there was a brown substance all over the curtains. Why wouldn't management do a walk through with house keeping to ensure the floors abd rooms are up to par?

The staff, and the breakfast buffet. One of the headboards in my room was dirty.

Staff was excellent. Bar served no frozen drinks. Food serving hours too short.

Beautiful property, friendly staff, clean. Great location

The location and staff were perfect.

Room was prepaid thru Expedia but when we arrived they did not have a room for us. We were told unexpectedly some rooms went down and the hotel was full so they did not have a room for us. At 10:30 pm the manager began to look for an alternative hotel despite other guests checking in while we waited. Eventually 30 mins later they said good news someone else cancelled so we can stay! If I had known that Expedia bookings were treated as a lower priority not guaranteed I would not have booked thru Expedia. Very dissapointing

Exceptional

Exceptional

had to call the front desk for room service, who would then have the restaurant call the room to place the order. after 10 minutes they never called.

The ceiling vents had noticeable dust buildup, which contributed to throat irritation during our stay. In addition, the TV was quite small and offered only basic channels. We were so disappointed with the condition of the room that we chose to check out a day early. When we informed the front desk that we were leaving early, no one asked why or seemed interested in our concerns. That lack of interest only added to our frustration. Overall, we expected a much higher standard of accommodations and service. The condition of the room and the response from staff did not meet our expectations.

would be helpful if there was shuttle/hotel transportation to other areas in Newport News. I spent a fortune on ride shares.

They charge my credit card two times. It took 3 days for me to get my money back.

Poor

Friendly staff and clean rooms, walking distance to shopping

Superb

Everything Location. Great city town the fountain were beautiful staff Amazing breakfast great! Loved it all Nothing

Did not have breakfast, however parking was safe

Location was convenient When I first arrived the front desk person didn’t explain where my room was didn’t say anything about what time breakfast was or even where they served breakfast she didn’t even tell me which floor I was on just handed me the keys and let me figure it out I actually went to the wrong floor but I watched the same explain things to another guest and was very helpful to her this was very disappointing I’ve never been treated that way upon arriving to a hotel and the next morning I was questioned when I came down for breakfast I was treated like I didn’t belong there but I noticed others who were unlike me just came in and sat down with out being asked questions like what’s your room number or are you guests here I felt like I was being racially profiled it’s almost as if the employee was acting like I just walked in off the streets and she made me uncomfortable because she kept staring at me

Our stay was wonderful, plenty to do and shops are in walking distance. I will be returning soon.