Extended Stay America Select Suites Newport News Oyster Pt

Door needs repair to be more secure. Humidity in the room was really bad. Staff was exceptionally professional and nice!

The staff was nice I originally booked 5 days but only stayed one night. I was charged for my original booking and an additional days stay. I was told I would be refunded my money, however, I was overcharged.

horrible experience wouldn't recommend it over priced housekeeper doesn't exist and if you want need anything it an extra change just to get new towels and sheet ever other day they changed an extra fee

Wow the key was not working several times. I had to Keep going back to get the card reprogrammed several times we were very inconvenienced. I asked for a refund this was totally unacceptable. The property manager and Expedia representative was going back on forth about which one was going to refund me. I was told by a Expedia representative I would receive a refund within 5-7 business day’s. So I’m waiting I think Expedia should look into who they partnership with before allowing people to stay there based upon the reviews. Yes people may be economically having some issues they still deserve a well maintained place.

Paid to secure room no room secured.

The room with kitchen amenities was very clean, beds and pillows very comfortable.

Extended Stay - don't think "Consultant on a temporary assignment." Think "Marginally unhoused." Fine for what it is, but not upscale.

Close to where I had to go Quiet no wild parties or smell of drugs

The location was great for where I had to go and what was being done for the weekend stores and restaurants close by and entertainment room size and the kitchenette was great

Shower wasn’t hot and the tv didn’t work

There was NOTHING to like about this hotel. There were roaches, mold on the ceiling in the bathroom causing a hole. The carpet was filthy. The A/C units filter needs to be changed. Due to the mold I had a headache all night long and didn’t sleep. The hallways were filthy with dirt, spiderwebs, cigarette butts, and trash. The elevator was dirty abandoned smelled of urine. Or maybe that was the hallway? Who knows. This place needs to be blown up and redone. It is awful. And don’t get me started about the sketchy people hanging around outside. Never felt safe. If I could give 0 stars I would. Never again?!! See previous question

Not a one thing.

Terrible

The first room given to me rm 236 key door pad didn't work. The staff kept saying the key pad freeze at a certain temperature. Prevent guests from entering certain rooms. They eventually switched my room on the second night I believe. I didn't like how nonchalant the first lady was. Knowing that room door was a issue! Room 230 was great!

It was okay but I had to clean my own room and especially the floors I had to sweep from the bathroom to the front door and I mean a lot of old food was in the floor

Toilet wouldn't flush. No maintenance staff on weekend. Garbage strewn about the property.

Remove this hotel from your platform. Our room smelled like cat urine and was confirmed that a woman with cat was living in it for 3 weeks prior to our visit and trashed the room

Check in, with only two party group ahead of me took 40 minutes. Kitchenette with stove, microwave, sink, but no fridge to store perishables or leftovers, and no ice to keep items in a cooler.

This property is more for those looking for super cheap housing versus a stay overnight. The walkways were filthy, the room floor was sticky, the mattress cover was brown, and we had to ask for pillows. I saw every hour of the night worried about the area. Was someone coming in? I will pay double elsewhere to not be worried about my safety. The only positive was the friendliness of the one staffer.

This was the worst hotel we have ever stayed in. It is dirty. Parking lot was filthy the stairs we're filthy. I was going to leave when we checked in and saw our room but we thought it's only for one night it'll be okay. It was not. Had to call the police at 5:00 a.m. because of the carrying on of the people next to us. Yelling, screaming, banging on Doors, and when the doors were answered they would slam them. This one on for 3 hours. Until 5:00 a.m. when one of the women started yelling don't beat me up. So I called the police. When they came and while they were there, we thought it was safe to get out of there and that's what we did. It took me three phone calls to get my money back. I had to call the corporate office. The manager that checked me in so I had children with me she should have told me this was not a hotel for families. My poor grandchildren was shaking. One of them threw up twice as we were driving. Stay clear of this place. The pictures they show on the rooms and the outside of the hotel or nothing like that. I had furniture that was in our room probably from the 1970s. There are many hotels in that area. Any one of them will be safer than this one.