Motel 6 Newport News, VA

It took a while for the ac to cool down the room since it was totally turned off when I arrived

The price was affordable

a

Staff and clean room.

run down

I have stayed at this location several times. The location is convenient to the highway, is kept very clean and the staff is very pleasant. The beds are comfortable as well, and in the summer the AC keeps the room very cool. The motel does need a bit of an update, but the price is very affordable.

I had reserved and paid for a non-smoking room with a queen bed (on hotels.com) before I arrived and then once I arrived I was told that they were sold out of non-smoking rooms with one bed ... but I could pay an upgrade fee of USD 6 per night to stay in a no-smoking room with a queen bed. So they charged me extra to stay in the room that I already reserved and paid for. I just tried to call to speak to manager but was told that I could call back in two days. Terrible customer service

There was a hole in the wall. The microwave was just for display. The bathroom water was running 24/7. Sink tap was broken and when you open it it’s like a sprinkler system. The remote was dirty. Never ever saying in a motel again.

Not what I expected from this type of business.

It’s okay to stay motel for the convenience of the location and price

Great

The room was an incrdible mess. Microwave and Mini Fridge were filthy. The small dining table was off the stand. The door wouldn't lock and close too well. It looked as it had been mashed in at the top. Would stay away from this motel. The pictures on the website are very very inaccurate.

Good

The room had a broken toilet handled AC was holding up by wood. The customer service is bad the lady who run the places was so rude and nasty my money spend any where and nice clean rooms. I use to stay here when I was looking for a place to stay I didn't have kids then, but I will not be back here I will be sleep in my car with a husband, two kids, and my dog.

WiFi wastheoretically available but my devices would not connect. My room wasn't serviced until the final day and they did not have shampoo or conditioner. The proprietor was almost gleefully unhelpful, acting like I was insane to expect a 2oz bottle of shampoo. The room was clean at least.

Nice staff and decent stay for what you pay. Would stay again

Front desk very nice and very clean and quiet

I reserved and paid for the room a few weeks ahead of time but the manager tried to charge an additional $20 because their rates had gone up since I had booked the room. We had to push back on that silly logic and they caved and said nevermind. Also, the bathroom door was springloaded open and would not lstch shut and the shower wall had a hole in it. The microwave didnt work. Otherwise, it was about what we expected.

The lady at the front desk was very rude kept raising her voice and telling me i was someone else saying my id didnt match the name on the reservation even though it was my name and was trying to give me rhe wrong reservation. Then she knocked on my door while i was changing and had no clothes on after i said just a minute just to tell me checkout is at 11am when it was only 9am. Also my bedding had cigarette burns all over it.

Fresh towels every three days was never heard of.