Holiday Inn Express & Suites Newport News by IHG

Exceptional

This place is long overdue for a renovation. The rooms don't look well maintained.

Great customer service

Exceptional

Great location great price

We were very pleased with the property and our room. Will book again.

Great

Exceptional

Exceptional

Decent hotel

Staff especially the GM made the stay absolutely horrible. Was checked into a dirty room not once but twice and then was laughed at.

Good location and reasonably modern feel to the place. Failed with the simple things. Ran out of coffee pods for the rooms. Ran out of yogurts for breakfast. Ice machine on our floor not working. No routine room clean in a 3 night stay- “just ask for a service and we’ll refresh your room/ towels”- we asked, they didn’t do anything. Seems to be ran on a shoestring despite the top-dollar room rates!!

I usually stay at another location when I’m in the area, but but my usual spot decided to steal my wife’s purse so I will start staying here. The only negative thing I would say is there was a weird smell throughout the halls but other than that, my room was clean. Staff was very nice and helpful.

air did NOT work SMALL

Bad

The hotel is old. Pictures are nice online but once you get inside it could be deceiving. The carpet is old, the shower curtains need changing, the fridge is old and dirty. Need new doors and the hall smelled old. The room was clean. Need a make over.

Location and clean, great attentive staff

The room was clean. The showers were a little outdated.Staff was friendly and helpful. The breakfast was standard hotel breakfast. Everything was fresh and hot. There was music playing in the background that increased the good vibes in the atmosphere.

The breakfast was what i would expect. A wide choice of items, clean area and convenient. The staff was very friendly and helpful. A very nice motel at a fair price. Very quiet motel that sits far enough from the highways to avoid the nighttime road noises. I am 6’ tall. The dispensers for soap, shampoo and conditioner in the shower are mounted at my eye level in room 323. I nearly caught an eye full of soap. Luckily not! I have to question why in the world were these mounted so high. It would be quite a challenge for my wife, 5’, to use these. It may or may not be the motels fault, but the tv was buffering on every channel.

No complaints from me about my stay. It was very pleasant