Newport Harbor Island Resort

We really enjoyed many aspects of Newport Harbor Island Resort. The grounds are beautiful, the amenities are excellent, and the location is fantastic. Unfortunately, the service did not match the quality of the property. We arrived around 2 p.m., understanding that check-in was at 4. We were told our room was “not quite ready” and encouraged to enjoy the resort. When we returned at 4, we were told it wouldn’t be ready until closer to 5. We explained that we had a 6 p.m. dinner reservation, but our concern was met with indifference. We finally received our room around 5, leaving us unable to get ready in time and causing us to miss our reservation. A few days later, we returned to our room around 11 a.m. and it had not been serviced, leaving us without fresh towels. Again, the front desk was polite but seemed unconcerned, and the room wasn’t serviced until several hours later. After our stay, we emailed the resort directly about these issues. Nine days later, we have received no acknowledgment or response. We genuinely liked the resort and wanted to leave feeling more positive. At this price point, problems can happen, but how they’re handled matters. Unfortunately, repeated indifference significantly affected an otherwise enjoyable stay.

Starting with Brian, the parking manager, the staff was friendly, personable and efficient. Check in was easy and again staff were friendly and helpful. Lunch was great with Del, who remembered a guests dietary needs from a lunch at least two weeks previously. Pool attendants again were helpful and went out of their way to make us comfortable on a very busy day. The Handicap Accessible room was spacious and had good grab bars in the bathroom.The family enjoyed using the complimentary shuttle van and the water taxi. The outdoor pool was perfect especially for a last swim on the day we left when the clouds had rolled in and I had the pool all to myself. Brian saw us off with the same pleasant friendly contact and as always name recognition. Impressive. The handicap accessible room had a tub rather than a roll in shower. Please think about changing this next time you remodel. Tubs and wheelchairs don’t mix!

We didn’t like the crowds at the pool, especially when one of the pool staff said some people at the pool were “day guests.” Given the cost of our stay, we don’t think “day guests” should be taking away our pool space and deck chairs!

Property was beautiful, staff was really nice, bathroom was great! Small workout facility made it tough to work out with lots of people

I liked the restaurant choices, the availability of the water taxi to bring us right into Newport, and the pet-friendly atmosphere.

Love this location & pool area over looking the bridge. Our room was not ready at the promised 4:00 check in time. The room was updated and clean, but we could hear a lot of noise (shower above us, noise from room next to us, elevator) Some areas of the resort look to be in need of repair/upkeep…particularly the women’s restroom by the pool area that had black mold all over the ceiling. You pay a premium price to stay here and would expect that level of hospitality.

The patio/deck are in need a new chairs, a good scrub and an update

Exceptional

Was an extremely enjoyable stay, always in the summertime having the pool as an option is wonderful, we did not dine here outside of grabbing a coffee and pastry in the morning, all staff were very attentive. Truly enjoy being here, look forward to coming back soon!

Excelente estadía

Plenty to do. No need to leave the property

Beautiful resort and beautiful views. Staff was wonderful as well

Great stay!

Clean hotel and friendly staff!

The BBC water taxi and shuttle were excellent!

Our room was a king size waterview. Spacious with amazing views. Clean room that has been renovated recently. However at night the AC would stop and have to restarted. The warmth in the room would wake us up. The outdoor pool was so beautiful. Love that staff helps you find chairs and umbrella and sets up towels. No one can save chairs and be somewhere else. Restaurants, cafe and gift shop were great. Playing billiards at night after dinner was fun. The Valet staff were amazingly helpful, courteous and quickly got our car before going out each day and on returning to the hotel. They even offered us cold water before heading out for the day. Highly recommend staying here. Was the most pleasant stay.

Exceptional

Great stay!

Exceptional

The property was nice. Yoga teachers were great. The indoor pool is not particularly usable. The outdoor pool staff was friendly and excellent. The waitstaff at restaurants were mixed, some great, some not so great. The front desk was completely useless. They provided incorrect information when they managed to have any information at all. They contradicted was what written on their website, which would have been a better place to go for information. We asked for recommendations for restaurants with vegetarian food options. We were told by the front desk they had nothing. After finding a place on our own, we later discovered the same restaurant recommended on their website and we could have gotten a discount by presenting our hotel card. We called the front desk to confirm yoga times, and when they gave us the wrong information, we missed the class. The correct times are listed on the website.