Hotel Deutscher Kaiser

We loved the style of an old “castle” vibe and our room was outstanding with a beautiful bathroom. Our kids room was very small and less appealing. But we were the only guests and we had just booked one room and they gave us an extra room for the kids. So service was spot on. Breakfast was also wonderful with a lot of things to choose from. It does need some updates. But it also looked like they are planning on it since we saw new rolled up carpet laying in all the hallways.

The room was clean, roomy and the decor was beautiful. The location was fantastic as you can walk everywhere. It's a very old and historic building and we enjoyed staying in a place with that history. The breakfast was also very good and they had parking right outside the hotel. This isn't really on the hotel as they did our best to accommodate but just an FYI for folks visiting- we were there during a really bad heatwave and the hotel does not have air conditioning. They had a cooling machine in our room but when we got in there it was not working. The hotel did their best by providing us multiple fans which did help. We positioned them in front of the windows to trying blow in cool air especially at night. If you are heat sensitive, though, this might be challenging while this heatwave continues.

The location of the hotel is very good - within walking distance of either the main sights or the U-bahn that gets you there easily. The location of the hotel is very good - within walking distance of either the main sights or the U-bahn that gets you there easily. HOWEVER, the hotel seemed to be almost empty, possibly due to the fact that hotel ownership has apparently decided to let the inoperable elevator remain in that condition. We were put in a small room (hard to imagine it was the Superior room I had reserved) facing the street (very noisy at night) on the fourth floor of the hotel, requiring us to climb 6 long flights (10-12 steps each flight) every time we needed to access our room. A staff member attempted to help us with our bags when we arrived, but we had to carry most of them ourselves up the 6 flights. (We're reasonably fit, but are in our 70s). The reception desk was only sporadically staffed, but the staff did the best they could with obviously limited resources. The overall impression we received was that the hotel is on a glide path toward going out of business. There are only 3-4 parking spaces reserved for hotel guests in an adjacent alley; reserve in advance or you will have to park in a remote public garage.

The staff was friendly and very helpful. We had lost luggage and they helped us in trying to locate them. The location was fabulous and the breakfast was delicious. This was a perfect hotel to rest after our long flight and before our cruise. The elevator was not working but the staff helped with our luggage.

The room was clean, great and had the amenities I would expect. The staff were fantastic. Very hospitable and kind. Always looking to help. The breakfast staff were no different. Extra kind, willing to help and wanted to take care of you. Not to the hotels fault but one of the occupants tried to knock and come into my room one night at around 2am and was yelling. I think eventually they sorted out the correct room. But it woke me up.

Nice variety of breakfast options. Cappuccinos were excellent too! Perfect location for Christmas markets. Quiet at night.

Great location - literally a 5-minute walk from the train station and walking distance to the main tourist attractions. A lovely breakfast with many options and friendly staff. My bed was really comfy! I did not want a 'modern' hotel experience - I loved the old-style feel. I think this was great value. Thank you!

Great and attentive staff-made our stay very pleasant Can’t think of anything

Very nice buffet breakfast. Great selection of breakfast items. And the staff were very nice. Hotel location is awesome- right on the main avenue with many shops and restaurants nearby. Walking distance to everything.

Unfortunately the elevator was not working when we visited and we were staying on the 3rd floor. But this can happen in any hotel so at least it gave us some extra exercise. :-)

Great location close to the center, in a classic building. Comfortable and clean. Very friendly and helpful staff

The staff at the hotel is wonderful and truly care about their customers. They are all friendly and want to assist you with every need you may have as a customer. They helped with bags and continually asked if they could be of assistance. The room was spotless and had everything we needed to be happy. I also liked having a private parking spot next to the hotel. That was huge! Nothing

There was no elevator. The room was rather small. The location wonderful and a lovely old historic hotel.

The hotel is located in a charming historic building. There rooms were comfortable and a very good breakfast was offered. The location was very convenient to the Christmas markets and within easy walking distance to the train station.

This is a beautiful building within the Old Town, but a few minutes' walk from the train station. Most major sites are within a 10-minute walk as well. Our third-floor room was clean, comfortable, reasonably spacious, and well-appointed. Public areas are decorated with antiques and chandaliers. Renovations to the upper floors rooms are underway, so visitors can expect a fresh appearance. The breakfast was more substantial than typical continental fare, offering eggs, bacon, and sausage. All staff were friendly and helpful. Highly recommend. Bigger and more pillows, but otherwise I have no complaints about this lovely hotel.

The location was good, we can to go to the Christmas market and the location was great since the market was just a short walk. When we arrived we learned the elevator was out and we had to walk 4 flights of stairs to get to our room. When we tried to lock our passports in the safe we found out it was not working. While we were trying to get the TV to work the girl from the front desk walked right into our room without even knocking. I guess she had walked into the wrong room. Additionally, we did not have good internet connection. This was a real problem when trying to stream TV in english. They knew the room we had didn't get good internet. As a result, they offered us to change rooms for a better connection. Once we changed rooms the remote to the TV did not work. The front desk attendant who was helping us with the TV told us to call if we needed anything. We tried to call to get help for the TV remote, my husband noticed that the phone was not even hooked up. It had no wire connected to it, as a result the phone did not work. Over all we spent most of our time trying to get things to work without any luck. It was pretty disappointing for the last stop on our trip.

Elevator was a bit touchy

I loved everything.

Locatioon! Nothing

Very good Breakfast, Outstanding location and very personable & helpful staff! Nothing