Hilton Chicago/Oak Brook Hills Resort & Conference Center

Great staff very helpful, very friendly. Great hotel and beautiful views.

Room was very outdated, humid, and musty. There were stains on all the surfaces, like the dresser and desk, and the air vent had mold on it. The room was also absolutely freezing with AC blasting, and would not warm up despite raising the temperature. I’m from Texas and we love AC, but I eventually had to turn it off to warm up the room, and when the air stopped blowing, the room smelled so humid and musty. With that and the vent, I felt certain there was a larger mold issue. The actual golf course looked very pretty (I’m not a golfer) and the hotel was fine in the lobby and bar area. Just the room itself was so outdated, beat up, and moldy. This is not a “resort” by any means.

75 dollar a day incidentals and 49 dollar amenities access charge..yet you still have to pay for amenities.

As always place is we'll kept . Rooms and public areas are amazing No complaints

This is one of my FAVORITE hotels!!!!!!! My daughter and I truly enjoyed our stay!!

Property was clean, but service was terrible. Asked to have my room cleaned and a cleaner never touched my room for the 4 nights I stayed there. Food options were very limited from the restaurant. Spa was not readily available and run by a different group than the hotel. Tried to make appointment on line prior to stay but this was very difficult. Should not be labeled as a luxury get-away.

Superb

Dirty Was not the room a booked

Staff was very nice and helpful. It was great to have an indoor.pool and outdoor pool because the weather was so rainy fir pur week there. The food was also pretty good.

Nice location, good environment, reasonable price, good value

Very clean, gorgeous property, and great restaurant. I’ll be back!

The pool both indoor and outdoor were large and well maintained. Fitness room also well equipped. Highly recommend.

Easy check in helpful staff nice rooms only minor negative was no decaf tea pod in room upon request

Very disappointing stay. The deluxe suite had a strong sour, musty/mildew smell that did not improve even after we opened the balcony doors and ran the AC. The bathroom and common-area floors also needed to be vacuumed and mopped, and despite reporting the issue, no one came to properly clean the room. For the price of the room, I expected much better cleanliness and attention to guest concerns.

Lo único que no me gustó, es que cuando yo estaba buscando lugar para la estancia al momento de buscar me ofrecían un precio y un sin fin de cosas y en el mencionaban que era desayuno gratis y lo tome por esa razón por que no me daba ninguna opción para descartar el desayuno y me decía que lo incluía en el precio del cuarto y cuando llego a checkin resulta que no está incluido por que era solo para otro tipo de uespes... eso es mentir al cliente fatal

However, considering you are charged a daily resort fee, I was surprised the pool area was not kept cleaner. There was debris in the pools that should have been skimmed, and a lot of paint chipping off the bottoms and sides of both pools. There was also debris around the flooring of both pools that should have been swept and kept clean. We had an adjoining room reservation, and one of the bathrooms was very outdated compared to the other. The 'nicer' bathroom had a sliding door and the other a standard door. But the standard door was damaged at the bottom, as if it had been in a flood. The tub in the outdated bathroom also looked like the bottom had been painted over to cover damage, but the paint was peeling in the middle. Overall it was a wonderful stay, I just think that for the cost of the rooms and the resort fee, that all these minor details should not be overlooked. The grounds are so beautiful that the rooms and amenities should also be up to par.

Good location and facilities that we needed Staff were not too efficient on the desk on check in and were not going to give me the correct room until i challenged it

The pools availabity Receptionist was rude

Room cleaning and they advertised , service around the area shuttle

After long trip from toronto , this was what we needed . May take 45 minutes drive to chicago if you wanted to go downtown otherwise it’s excellent hotel to relax and swim and golf if that’s your plan. Thank you everyone Short and sweet trip but we will come back again.