Extended Stay America Suites Philadelphia Airport Bartram Av

The room is old, kitchen look nicely, but we didn't use it. Free parking.

Exceptional

Great stay

Excellent

Very good

False advertisement the pictures on the website look great! Not so great when arriving to room! Not clean and the bathrooms are horrible!

It seems like this hotel is being used as a shelter. I do not recommend!

Place stunk. Reception was a bit rude but otherwise was ok.

Smell of smoke and marijuana torn up tile beat up appliances torn up beds and absolutely icky.

The room was tidy and clean. The staff was very helpful. The kitchen was great and very useful. Parking is not free and must be paid for. It is small so I get why they charge for it, it is a lil pricey.

Rudest staff I have ever met. Place is disgusting and smells awful

Exceptional

Thanks

It was nice and the front desk clerk was friendly and polite

Everything

Staff are very friendly and helpful

The room was absolutely disgusting! As soon as we walked in our room we noticed a drawer was missing out of a stand, next we noticed our bed was broken, the right side of the bed was slanted and the whole bed was lopsided, next thing we noticed was the dirty sheets (black stuff all over them), next thing we found was drug paraphenalia laying on the nasty stinky carpet, as we were leaving the room to go notify the front desk we noticed black spots on the walls that went all around the door casing (where anyone could touch easily when leaving the room), come to find out it was cockroach poison. My son also booked a room across the hall and he wasn't able to lock his door because the lock was broken. We were told they were sold out so they didn't have any other rooms available. The front desk staff went to both rooms to check everything over and agreed that all of these things were a problem and assured us that we could get a refund when management came back the next day and we could book a different hotel. Three days later I have been informed that the refund was denied for both rooms. This is absolutely absurd! This hotel was in breach of contract yet denies a refund because is was 10pm and past the 6pm cancellation window. This place is NOT sanitary and nobody should be allowed to stay here. DO NOT STAY HERE!!!!

I have stayed in a wide range of hotels this one is by far the absolute worst. We are not fancy people, just want a clean safe place to stay. We tried to overlook the smell of mildew and stale cigarette smell in the hallways, stains on the curtains and lampshades, the mildew and mold in the bathroom, the toilet was not flushing properly, and obviously we could see it was a dated room but whenever we got into bed I we could see across to underneath the other bed that was it! I asked if we could get a cleaner room even tho it was 12:30 at night and we didn’t want to pack up and move our family and were told they were “all sold out” I highly doubt that in that dump, we had to move our family in the middle of the night and they refused a refund to us… DONT STAY HERE, you will be disappointed

I am writing to dispute the withholding of my security deposit. When I checked into your Extended Stay property near Philadelphia Airport, I paid a security deposit as required. On the day of my departure, I went to the front desk to check out. The receptionist on duty instructed me to simply drop my room key into the key box. I specifically requested that she inspect the room in my presence and complete my checkout, but she declined and assured me that I would receive my checkout receipt by email. Later, when I contacted the hotel to ask about the refund of my security deposit, I was surprised to be told that my family had taken the bed covers and bedsheets from the room. This allegation is completely false. Neither I nor any member of my family took any hotel property. Had the room been inspected at the time I checked out, as I requested, any concerns could have been addressed immediately. Instead, I was denied the opportunity to verify the condition of the room before leaving. I respectfully request an immediate review of this matter, a detailed explanation with evidence supporting this claim, and the prompt refund of my security deposit if no proof of wrongdoing exists. I expect this issue to be resolved fairly and without further delay. Thank you for your prompt attention to this matter. I look forward to your response. I am writing to dispute the withholding of my security deposit. When I checked into your Extended Stay property near Philadelphia Airport, I paid a security deposit as required. On the day of my departure, I went to the front desk to check out. The receptionist on duty instructed me to simply drop my room key into the key box. I specifically requested that she inspect the room in my presence and complete my checkout, but she declined and assured me that I would receive my checkout receipt by email. Later, when I contacted the hotel to ask about the refund of my security deposit, I was surprised to be told that my family had taken the bed covers and bedsheets from the room. This allegation is completely false. Neither I nor any member of my family took any hotel property. Had the room been inspected at the time I checked out, as I requested, any concerns could have been addressed immediately. Instead, I was denied the opportunity to verify the condition of the room before leaving. I respectfully request an immediate review of this matter, a detailed explanation with evidence supporting this claim, and the prompt refund of my security deposit if no proof of wrongdoing exists. I expect this issue to be resolved fairly and without further delay. Thank you for your prompt attention to this matter. I look forward to your response.

Only that it was close to my family whom I was there to visit and family funeral. It was not clean, the sofa bed had all kinds of wrappers/food in it, the door to the room did not lock and there was a space in the door that anyone could see in/out of the room.