Extended Stay America Suites Phoenix Chandler

No Toilet Paper in the bathroom

Breakfast was not offered The front desk staff had no personality. The whole building and an odor about it. The furniture was chipped and scratched. It looked like it was from a 2nd hand store or a garage sale. We were awakened by a bunch of noise right below our 2nd floor room. At 5 AM we decided to leave. We packed up and as we left I told the desk clerk why we were leaving and that I expected a refund of any money paid to Extended Stay or Booking.com.

Clean rooms and really nice staff

I expected breakfast as they advertised and mentioned when I arrived. They didn't have coffee or breakfast. They said the toaster was broken. So instead put out granola bars and prepacked mini muffins. The facility is in need of remodeling. There are holes in the wall. Not a nice place to stay.

The room we stayed in was clean but dilapidated. Would have given 3 stars except there were no clean bath towels. We needed to get up early so decided to shower the night before. I went down to the front desk and was told there weren’t any towels available. Seriously? Yes, but if I came back in an hour there would be. Well, that would be 11PM. We will not stay here again.

not much of a breakfast

False advertising when I booked my room it says breakfast included and the guy couldn’t tell me why there was no coffee nor anything as complementary breakfast. So I was very disappointed and want my money back service was bad, bad attitude and beds not clean

The price point besides the fact they tried to charge me $50 for an early check in of 40 minutes Where to start! There were only towels for one person with a 2 person check in, no coffee maker in the room, the breakfast was granola bars and muffins all chocolate chip in which I don't eat sugar. Oh wait there were 2 packages of oatmeal but no bowls. No hot water. The laundry only had 2 working washer which were full at all times with left laundry by live in people only a couple dryers that didn't have out of order stickers. The ice machine was " out of order" When we asked for more towels we were told the landry was being done and it would be at least 4 hours which would take us until 10 pm. Please explain that one ??? The TV has about a month's worth of dust which tells me this room wasn't properly cleaned the pot smell throughout all of the common areas was intense also cigarette smell. Will not stay here on my next trip. Message to the owners. If you are going to buy a hotel don't run it like a slum lord. Don't get into "hospitality" industry and not take pride in your establishment. 100% dissatisfied customer!!!! Oh also how about don't answer texts and phone calls while checking me in, on your personal device, as well. Learn respect and pride in your business or your job!!!!

Filthy, No pool, even though it's advertised. Breakfast was disgusting/

Cleaning staff were very accommodating No luggage tables, leather chair was cracked very hard to sit on, chairs in the lobby were stained and the 1 washer and 3 dryers out of order for over 3 weeks that we were there. Place needs TLC.

Todo bien

Greet for a 1 night stop.

I didn't like how they said they would refund my money but didn't

The location Room was dirty. No fire alarm in room, dusty , floors were dirty in bathroom. Breakfast was o lit granola bars.

Nice location

Stove

As I was checking in, the gentlemen at the counter was more engaged on his phone to the point he handed me the iPad to check myself in with all my information. The atmosphere felt extremely unsafe, I ended up leaving and checking into a different hotel.

Rooms.stink like animals urine. Windows don't close outside is nasty people pee on the wall by entrance. Lots of trash in parkomh lot

Clean room nice staff they have breakfast and in the room we had a kitchen love the place to be away from everything

My experience here was horrible. I was traveling with my two kids and booked a non smoking room double bed room. However I received a room that had a strong smell of smoke it even made our lungs hurt and bed stains all over it was disgusting . We were there for a soccer tournament and there’s no way I was going to let my kids stay there. So I requested another room, the girl at the front desk initially said there weren’t any available and then she switched it to, there’s only a king size available to which I agreed. However upon trying to make the switch the girl informed me that the king size room was no longer available as it had been pre booked. At which point I was left without a room with two kids in the middle of the night.