HeartSong Lodge & Resort

Nice, clean resort with great amenities. Good for families. The breakfast buffet wasn’t worth it imo. Loved the frequent shuttle service to Dollywood. It was very convenient. Overall loved the secluded mountain resort feel. If you want to head out to go somewhere else to eat it’s about a 10 minute drive . Would love to come back.

10/10 beautiful property

Very clean and shuttle to Dollywood was very convenient.

Walls were pretty thin in the rooms though We could hear our neighbors

The restaurant Ember & Elm scored a perfect 10. The resort was like it was run by Chick-fil-a. The pool was Great! Nothing. Everything was Perfect ! .......

Loved everything about the property- service, cleanliness, staff, all of the different sitting areas. It was warm and cozy! We will be back!

Exceptional

We loved our stay at Dollywood Heart Song. The shuttle to the Dollywood theme park and water park was fantastic - it ran frequently and the drivers were always friendly. Our room was fantastic - really large and a great set up for our family of four. The bunk beds were a hit with our children. We really liked the Market within the hotel which offered takeaway pizza and Starbucks coffee. It was also easy to pick up snacks for our children. Our kids enjoyed the complimentary 7pm marshmallow toasting each night. They also loved both the indoor and outdoor pools. The staff were great at recommending shows/attractions within the Dollywood theme park (I recommend the shows: Play on and Heidi Kin and friends) Check in was easy and straightforward. Staff were helpful and friendly. The bell staff were also super helpful. Ample free parking on site. Getting a drink as a non-US resident guest was a hassle. Our UK driving license had to be checked by a member of management each time (we are in our mid forties). I'd encourage the hotel to better sign post their drinks/food service by the pool as it wasn't obvious to us how to order food or drinks by the pool. The restaurants in the hotel had a lack of vegetarian options but the veggie burger was nice. I couldn't really understand why both hotel restaurants had basically the same menu either - variety between the two would have been appreciated. The restaurants felt overpriced.

For the price paid for this so-called luxury hotel, it had numerous problems: shower that leaked in the bathroom floor due to poor design and even worse installation, an A/C unit that continued to bang and even the maintenance staff could not fix; poor climate control system that would make the room extremely cold or too warm; poor lighting; uncomfortable bed and pillows; difficult to operate TV; very limited handicap parking; poor directional signage to exit and access elevators; and difficult to open room entry door. Would NEVER stay there again.

The resort was beautiful and most of the staff were very nice. However, on Tuesday 8/11/26 in the early evening we tried to eat at the bar and we never received any service. We were never greeted nor waited on and ended up leaving.

Beautiful hotel in the Smokey Mountains

Very good

Superb

Good

We were really impressed with this hotel. It was very clean even with the large number of families and small children. The pool always had two life guards, a shelf of life jackets and nightly activities. The trolley to the park was covenient to go back and forth with the weather and all the staff was really helpful. It was a great stay during our family trip.

The best place we have ever stayed at In Pegion Forge. Loved our stay

The room was nice, beds were comfortable. I wish there were dressers in our room but we made do. The indoor pool staff were rude to my husband and daughter which I did not appreciate. All other staff were wonderful.

Nice to take trolley over instead of driving

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The afternoon lemonade and evening smores and stories by the campfire were so lovely. The kids all had a blast playing with new kids every day and the hotel is beautiful, peaceful, relaxing and convenient. Food on site and next door was also great. This is a retreat for sure. Staff was also so kind and everything was suuuuper clean.