Staybridge Suites Pigeon Forge Smoky Mtns by IHG

Exceptional

Something was embedded in the carpet. I have no idea what it was but it wasnt too hard to overlook that. The biggest issue i had was that I paid 600 bucks for a 2 night stay and was only allowed one parking spot. When I asked about parking my small 5x8 box trailer I was informed it couldnt be parked there because they were sold out and there were no spots available. Like I was going to pay 600 more dollars for another parking spot. Stayed in nearly 100 hotels over the past 3 or 4 years and never been treated like that. Not to mention that the parking lot was NEVER FULL.

breakfast could be updated.

It was a very nice location. The swimming pool was very shallow.

Very clean room and very quiet.

The breakfast was good. The hotel was very nice. Also I liked it because it had free laundry and a large refrigerator with a freezer. No complaints.

Our room setup and space for the price was reasonable. However, the cleanliness of the room was not great. There were cheetos and crumbs under the pillows on the sofa bed. There was a piece of clothing left from previous guest behind the dresser in the room. The linen for sofa bed smelled of someone's funky arm pit. The staff was apologetic but because it was late at night linens and pillows were limited or non existent. We ended up checking out 2 days early and going to stay at Tempo hotel thats right next door. That was last Wednesday and I'm still waiting for my refund from Expedia.

Good location, very good breakfast, liked the happy hour Pillows were horrible.

Everything.....only downfall was the balcony was small and the heat from the AC unit made it unbearable ......other than that fantastic time The AC unit was in a horrible place

Everything Nothing

Very nice pool. Amazing, brand new FREE laundry room. Everything you need to cook meals, all in good shape, looks brand new. Great fridge with big freezer and ice maker. Nice little balcony. The staff know you and really CARE: we had initially been told that the studio suites were the same as the regular suites (the website photos aren't very clear). Both people at the front desk made sure we got into the right room ASAP and we're genuinely concerned (the studio is much too small for 4 people: when the couch is opened our you can't really around it). Many thanks to the whole team: you made our vacation awesome! God bless you!

So so so so so clean!!!!! A tad off the strip but not too far

Exceptional

Bad

It was a great place to stay

Room was clean. Close to everything we wanted to do.

Exceptional

Very good

I loved that it was close where I wanted to be. The view was beautiful. My children have asthma and people will smoke on the balcony. Cigarette smell will enter room. Also breakfast was gone by 8:30 even tho it said until 9:30.

Exceptional