IT Boutique Hotel & Restaurant

Mainly the location In fact, the hotel claims to be "luxurious," but it is old and shabby. Between the badly corroded mirror backing, the dilapidated wardrobes, and the questionable cleanliness of the shower, nothing was up to par.

No tv signal

Location was great. Very walkable. Off of 5th avenue. The room was clean, the air conditioner worked The staff was so helpful and friendly We also enjoyed the pool We were very satisfied

In the bathrooms everything should be gel no hard soap

Staff were friendly and helpful. Housekeeping was good. Overall a nice place, clean, and good location. The bed was very firm which worked for me but not as well for my wife. They provide 2 small bottles of water each day. Upon arrival they provide 2 Nespresso pods (but must purchase there after - I bought at the store). Blackout shades successfully blocked out the very bright lights on the outside of their building. The AC worked well. There was a refrigerator. The body wash was usable but the shampoo was terrible. Our one week stay was reasonably quiet, except the last day when it became clear it was quiet because we didn't have anyone above us until then. We paid for the included breakfast, which turned out to be limited to omelet, pancakes, or Chilaquiles (protein costs extra). However, a couple times they made exceptions. This not written down limited menu, that you don't really know for example what's in the omelet, and which can have some exceptions, was irritating. The omelet comes with toast, some beans, and fruit. Doesn't it make sense you could order 2 eggs instead of an omelet? I recommend they print a menu of everything you really can get for the included breakfast so it's clear. The food was good but Ojo de Agua down the street was much better. Also Primo for dinner was our favorite. I also recommend they put a note in the room that additional coffee pods are available for a fee because I assumed that if there were some there upon arrival that housekeeping would replenish. Had I known not to expect that, I could plan accordingly and not bother anyone. A small desk under the TV would have been nice. The TV didn't seem to get any channels. Possibly apps would work on the TV but watching YouTube on a phone sometimes paused because the internet was slow at times. While others rave about the roof pools, I didn't care for them. The music at the bar area was obnoxiously loud. The dark wood floors were burn your feet hot. The very top area with seating didn't have much shade. In general the design and layout of the roof areas were not enjoyable enough to want to hang out there. Despite these details, it was a very good stay, and better than the last stay at the Aloft.

The 2 pools they have are small and super cold!

free parking We were in the first floor and our room had a huge light source in our balcony. We couldn’t sleep.

The hotel is close to 5th Ave but far away enough that you're not disturbed by the loud music. The beach is a 10 minute walk which was really convenient. The room didn't come with a locker or a safe. Our neighboring guests were loud at 4 am which isn't the hotel's fault but since we were on the 1st floor I would expect the receptionist to be able to hear the noise and have them quiet down.

Amazing service, beautiful property, 2 roof top pools. Simply amazing value for money.

Clean, nice rooms, modern look, pools are great! They charged us for the extra coffee pods

Everything was wonderful. Yael is superb!!!! He recommended the best food spots. Did not fail. My kids enjoyed their stay. Everyone was hospitable. Definitely coming back. Property was excellent, clean and quiet. Nothing

Location perfect..quiet! Staff was amazing..great service. Pillows were very hard, Air conditioner system was confusing to manage and was on at all times making very cold at times and toilet had a sewer smell.

Very good

2nd time staying here and it gets better. They sent a dessert for our honeymoon and it was very special! Staff is always very friendly. Breakfast is very tasty It is always good

Location is perfect and staff are super friendly and helpful. Room is very clean and modern. Rooftop pool is lovely.

STAY AWAY. Definitely not a 5 star hotel. not even 3 star. You can bearly take a shower o ly a few drops coming put..no pressure. for parking you to call so they open the gate.not convenient. the AC is right above the bed and makes too much noise. not a good experience. go elsewhere

Great hotel really good location, great breakfast, staff were fantastic Nothing

Breakfast great and lovely waitress. Very helpful staff. Quiet! Amazing given how close to main street Coffee capsules and bottle water could be replaced daily,rather than just on arrival

Staff Party on roof till 2 am was noisy

noise level at night.