Hotel Riu Palace Bavaro - All Inclusive

The property was great!! Very clean and looks just like the pictures I liked the fact that it was always something to do on the property and they had different food options throughout the day. The staff was friendly and attentive.

The food options were good. The pool was beautiful The loud music every night right under our room

LOCATION, FACILITY FOOD, STAFF

The amenities, rooms and entertainment. The flavor of the food needs better improvement. Food Presentation was perfect.

Clean and beautiful Nothing

my daughter got very sick from the food

All the staff at the all areas and sección was incredibly.. Thanks.. There isn't much infrastructure for people in wheelchairs to enjoy the beach. ? I

The beach and the activities there were nice. Very bad service. Most of the staff were unfriendly except for 2. They lack major training and educational training. Food was horrible. Way below the 5 star hotel they claim they are.

The different restaurants and pool. The rooms and around the room could have been more clean

The pool area and activities for the children Could have been a bit more cleaner. On day 1, had to call front desk to come and change the sheets as the bed had signs of previous guests.

The resort tried to do a lot of check boxes, but genuine fun, genuine staff, genuine artists, genuine flavors - food matching fancy images... Not. Only genuine thing that was there was clean room service and few genuine happy staff. People just didn't not seam payed well for the work they do.

La atención al cliente es pésima, los empleados parecían estar inconformes ya que nos trataron horrible. El único que se comportó amablemente fué un mesero en el buffete. La habitación estaba sucia cuando llegamos y el refrigerador de la habitación vacío, no había shampoo ni jabón para bañarce en los 6 días que estubímos hospedados ahí, nosotros tubimos que comprar. Vacacionamos 2 vecez al año y JAMÁS utilizaré un RIU de nuevo. La comida es de pésima calidad, pedímos pizza y nos dijeron que el hotel solo enviaba tomate y maíz para prepararla, por el precio que pagamos mínimo pepperonis podrían ofrecer. Los huevos estaban crudos y bastante sucia el area de snacks.

Elite areas and Zen restaurant was awesome Seafood restaurant

Staff was friendly helpful and courtesy

The property is aesthetically pleasing. The landscaping is well maintained, the resort is clean, and the overall design gives it an upscale, relaxing atmosphere from the moment you arrive. The property is visually appealing; however, several shortcomings detract from the overall experience. I stayed for seven days and purchased the elite package, but the level of service did not meet expectations associated with that tier. Housekeeping was particularly unsatisfactory, as it took four days for the room to be adequately serviced. The bed was not properly made, coffee supplies were not replenished, bath robes were not restocked, and towels appeared to have been arranged hastily. There were also notable issues with the amenities. Although the television advertises connectivity to applications such as Netflix, staff were unable to resolve functionality issues. The gym equipment is outdated and would benefit from modernization, and the spa is located across the road at another Riu property, which is inconvenient. Additionally, the entertainment offerings lacked authentic cultural elements and felt generic, failing to provide a meaningful sense of the local culture.

Everything was great

The staff was all very nice. The food was top notch and EVERYTHING was included. No additional costs for any type of food or drink. The site is easy to navigate and there are plenty of pools, bars and locations for food\snacks. The part that was the most lacking was the entertainment. There was really nothing to do. They have a casino, which is not something we enjoy so we did not use it. Other than the beach and the pools, there isnt much else. They have a stage that has the occasional attempt at entertainment, but is just isnt good. Bingo and games of kahoot are simply not acceptable for a large resort at this price point. These activities can be played in any small town dive bar. The only other negative is the fact that Bavaro beach, where the resort is located is a public beach. It is not private resort beach access. What this means is that the area is loaded with "vendors". You cant take 2 steps without somebody trying to sell you something or put some animal on you hoping you take a picture, THEN they tell you pictures are $60..!!

Closeby facilities Beach full of seaweed Staff noisy There should be designated amoking area Food is not so good Only bathroom is in the lobby people have to walk Water park is only water slide

Eat at the Buffet for all of the stay. Service was awesome! Stefany, Valentin and David were very welcoming, accomadating our group with professionalism and friendliness! They were the best!!! And the omelets at breakfast, OMG! Love it. Only complaint would be the exclursion for the ATV's and Jet skis, which was off the resort but through the resort. Timing was very off, they were to pick up and didn't until an hour later, then cut our time short for the things we wanted to do.

The resort is beautiful. Our room was always very clean, and the cleaning staff was nice and polite. There were plenty of food and restaurant options to choose from. The entertainment team was fabulous, they kept everything fun and enjoyable. I also loved the servers at the buffet, they were all very friendly, attentive, and polite throughout our stay. We had a very disappointing experience at the steakhouse. We waited for over an hour because we specifically wanted an outdoor table. However, when our reservation time finally came, the manager tried to seat us inside instead. When I questioned this, the manager responded with a bad attitude and simply told us to wait even longer. I found this extremely rude and unprofessional, especially coming from a manager who is supposed to help resolve situations like this and provide good customer service.