Zel Punta Cana, All Suites - All inclusive

It is small, clean and easy to go thru

Loved it all That my ring that was a family heirloom and it was taken, I realized I left two things in the room after check out and was taken back to get them and they were gone so the staff member asked a housekeeper and she had the charger but said there was no ring. I searched all my belongings and I didn’t have either.

The place was gorgeous and had different pools and the staffs were amazing and really nice especially Carli the lady that helped us Checkin she answered any questions we may get have booked reservations and even helped with our birthday decoration last minute Nothing much honestly 10/10 birthday

The food quality and variety is very POOR.

Zel Punta Cana is truly wonderful! The facilities and décor are impeccable, creating a beautiful, relaxing atmosphere throughout the resort. The restaurants are excellent, the cocktails are outstanding, and making reservations is easy and convenient. What stood out the most to me, however, was the staff. They are exceptionally attentive, friendly, and genuinely welcoming. Unlike some resorts, they do not constantly expect tips, and they treat all guests with the same warmth and respect regardless of gratuities. Another highlight is the resort’s relaxing and wellness-focused program. There are daily yoga sessions and creative afternoon activities that allow you to bring home unique souvenirs and memories from your trip. Overall, Zel Punta Cana offers the perfect balance of comfort, relaxation, great food, and outstanding hospitality. There could be more options at night.

Everything ! Food, staff, activities, the ambiance, so serene and also private!

The hotel is super beautiful and esthetic. Liked the boho style interior of the rooms and the place overall. The pool is great, the fact that the beach is 5 min ride from hotel didn’t bother us at all. The grill and Asian restaurants are really good. The bartenders were nice to us, but not all staff were great. The biggest negative side is the staff, some of the waiters forgot about our orders, but especially the gentleman called Shocruti/Chocruti in Tacorini restaurant. First of all he was rude to all guests: On the dinner he brought the wrong food, that was for a different table and tried to convince us that it was our order. Then the next day on the lunch the same gentleman brought the main course, but when I asked him where is my starter, he told me not politely that it’s not available. I was trying to choose another option and was rushed to choose smth quick, however, that was not my mistake that some item was not available and I was not informed about it. When i tried to get second dish from main course i was again rejected in a rude way. Then we saw that the other guests were treated in the same way. The food in buffet is ok, but sometimes I feel like they need more options. The rest was fine, but overall experience was wasted because of the service. Bartenders, except the beach club were great.

the hotel itself is beautiful, very calm, and perfect if you are looking for a quiet and relaxing environment without too much noise or crowds. The suites are extremely spacious and very comfortable. Honestly, the room was one of the best parts of the stay. The property also has multiple pools and the overall atmosphere is aesthetically pleasing and relaxing. the biggest disappointment was definitely the food and overall culinary experience. The breakfast was probably the most consistent meal during the stay, likely because the food seemed fresh every morning. Unfortunately, the rest of the dining experience did not meet expectations at all. At the restaurant called Volcano, I ordered their blondie brownie dessert, and it honestly tasted old, like it had been sitting there for several days instead of being freshly made. The following day, at the Japanese restaurant, I tried their ginger flan dessert, and it was also very disappointing. It did not taste fresh whatsoever, and it gave the impression that desserts are prepared in advance and left sitting for too long. On Saturday afternoon, I ordered a pepperoni cheese pizza, and it was honestly terrible. The pepperoni tasted old, and the food actually made me feel sick afterward. The beach restaurant experience was not much better. Several menu items were unavailable, and when we ordered one of the dishes, one of the main sauces listed on the menu was missing and replaced with something else without proper notice. Overall, the kitchen operation feels poorly managed and inconsistent. Another issue is the entertainment. The hotel really needs a nighttime show or entertainment experience that matches the resort’s theme and ambiance. There is a nightclub on the property, but honestly, it does not feel like a real nightclub and does not add much value to the experience. Additionally, there are some policies that simply do not make sense. Even though the resort is advertised as all-inclusive, certain beverages still require additional payment, such as bottles of wine outside the standard selection. What was even more frustrating is that if you book through a third-party platform like Booking.com, they reportedly do not add membership points to your account, even if you are part of their membership club.

The only pluss for me was the quietness and decor The food selection was limited, the room service was terrible, only two restaurants available for dinner, the beach restaurant food was bad and good food poisoning, and food undercooked.

Beautiful resort, spacious suite, responsive WhatsApp concierge service, and an amazing spa were the highlights of my stay. Location was good. Watered-down drinks, check-in issues, hair in the tub upon arrival, and a broken room phone were frustrating, though most issues were eventually resolved.Old tequila bottles , The cats in the dining area

Nicely landscaped. Large guest room. Variety of pools. Decent gym. Buffet food was very good. It’s a 10-12 minute walk to the beach, though they do run frequent shuttles. A dearth of available beach loungers, so get there early to snag a chair.

There was an incident where someone was injured and no one followed up. Lawsuit will be coming soon.

Rooms Staff no one really understands English.

This place exceeded my expectations. The staff as very friendly, the food was not like your typical all inclusive meal it was better. The place is stunning. There aren’t alot of places that i would revisit but this is definitely one of them. I loved everything

Jose is the best receptionist together with rosmery. They attended us with simles and great advice and hospitality

Super close to surrounding areas for activities and the beach, walkable area and unbelievably comfortable for a solo female traveler. DONT HESITATE BOOK IT. I will be a repeat guest for sure and telling all my family and friends. REQUEST CARLOS B. HE WILL BE A GREAT ASSET DURING YOUR STAY!! I didnt book enough days in my stay. That was on me not the resort.

Great selection of food, cozy rooms, privacy and great beach

Very beautifully designed property. A true dessert for the eye. Nothing. Very relaxing.

Our stay at Hotel Zel in Punta Cana exceeded all our expectations. From the moment we arrived, we received exceptional and personalized service that made our vacation truly special. The hotel is impeccable, everything extremely clean and well-maintained. The food is excellent and the staff's attentiveness is top-notch. We were pleasantly surprised with an incredible room upgrade that elevated our experience even further. I want to especially highlight: Alexis, one of the managers, who gave us an excellent welcome and maintained exceptional service throughout our entire stay. His personalized attention made all the difference. As well as Edisson, who assisted us wonderfully with restaurant reservations and ensured that all our experiences during our stay were perfect. Luis Ricardo, whose show at the Hitachi was simply memorable. Baby, with her attentiveness, vibrant and contagious energy. Gabriel from the pool bar area, who without us even asking proactively approached us to offer the entire bar selection and provided us with direct poolside service. A detail we truly appreciated. Rudy at Neguri, who provided us with excellent service at the beach. Rafael from reception, whose coordination of our departure and warm farewell was the perfect finishing touch to our stay. Without a doubt, Hotel Zel not only offers first-class facilities, but also has an exceptional team that makes every guest feel truly special. Totally recommended and we hope to return soon!

quality of the food and the drinks could be better to be a place above average