El Serafin Hotel Boutique
About El Serafin Hotel Boutique
Let yourself be embraced by the colonial charm and genuine hospitality of El Serafín Hotel Boutique — an angel in the heart of Querétaro. Upon arrival, we welcome you with a complimentary shot of mezcal or tequila, a warm gesture rooted in tradition. Our boutique hotel is adorned with authentic Mexican art and thoughtful details that honor our cultural heritage. Each room features a flat-screen cable TV, providing a tranquil retreat after a day of discovery. Every morning, we invite you to enjoy a complimentary breakfast accompanied by our exclusive Oaxacan coffee blend, freshly brewed to offer a rich and refined start to your day. Our team is available 24/7 to assist you with anything you may need, always with the personalized service that defines us. Just steps away, explore renowned museums, art galleries, historic architecture, and a vibrant city that preserves the soul of Mexico. At El Serafín, each stay is a graceful blend of elegance, tradition, and authenticity.
Amenities
- 24-hour front desk
- Meeting space
- On-site dining
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Spa / sauna
- Airport shuttle
- Smoke-free property
- In-room safe
Reviews
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The hotel is charming , old hotel that has been meticulously taken care of . Above all is the staff , they are golden. Sra Maria is the owner who has an eye for style. Her son also works there and the culture they have created permeates throughout the staff. All good
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Staff was lovely. Great location to walk to all sites and dining. More rustic than expected. Our toilet stopped working the first morning so we had to switch rooms. Then internet went out the night before we left which was very inconvenient.
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The facility was very clean. It was located very well an walking distance to most attractions in the Centro Historico. The area was quiet, at least the 2 nights we were there. The access to the hotel is fairly simple, need a card for the front door then pick up your room key at the front desk. The included breakfast was a very good serving of very fresh fruit, yogurt, slice of toast with butter and jam on the side and a cup of good coffee, all delivered to your room at a time you select. Staff was helpful and kind. I enjoyed the shot of mezcal we received when we arrived, nice touch! We were on the second floor. There is only one set of long, fairly steep, narrow stairs to get to the second floor. We are in our early 70's and it was a work out. Next time I will request a main level room. There were many light switches in the room that did nothing, somewhat confusing when you try to find the right switch for the lights in the room, never did find or figure out the wall light over the bench.
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Perfect boutique hotel; clean, spacious, and ideally located A variation on breakfast would have been welcome
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SINCE OUR PLANE LANDED AT 4AM LOCAL TIME, I WAS WORRIED ABOUT CHECK-IN/ROOM BEING READY...BUT STAFF WAS HAPPILY AWAITING OUR ARRIVAL.
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the hotel was well located to explore the old town center. the staff were very helpful and kind. the shower head in my room need replaced.
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There was no door between the bedrooms in the two bedroom suite
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Quiet, comfortable, central location Nothing
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Location. Wonderful accomodating staff. Lovely breakfast It was all good
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Employee Gloria was very kind in recognizing our physical limitations and proactively arranging for a seamless transfer from an upper floor accessible only by steep stairs to a first-floor room. Other hotel staff also were attentive, agreeable, and helpful. The Booking.com website marketed this hotel as having shuttle service to the QRO airport. However, when we arrived, staff told us that our only option was to pay for a taxi/Uber. The hotel staff was very helpful in ensuring that we got a good, timely transportation at a good value (via Uber). More lighting in the rooms would be appreciated.
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It was very cozy
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We loved the location and spacious room with a historic charm. We enjoyed people walking down the street and cars go by in historic downtown. If the fridge is in the room, it would be convenient.
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Slightly chilly
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Nothing comfortable beds. Excellent shower and privacy. We love the common spaces, especially the rooftop and the beautiful way that. Each and every space was decorated thoughtfully. Maria gave us great restaurant suggestions. Nothing. The stairs to our room were a bit challenging but would be fine for younger legs Gracias I'm in the
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Location, safety, service. Mattress was a little hard for me.
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A very well located property with a nice basic and very well presented breakfast ?
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Everything was lovely and charming, staff was welcoming and the location was perfect
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Wonderful location
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The room and beds were very comfortable and the whole interior courtyard was beautiful. The room was clean and the shower was a nice size. Staff was helpful. The location while very close to everything is in an area that is a little bit run down, but, if you walk a couple of blocks it all changes. At night you do hear street noise. The breakfast was ok, but not great (the coffee was not strong). Also, there is only one bottle of water and I think two would be more appropriate. We were brought more when we asked however.
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The hotel is comfortable, but unfortunately it does not have an elevator.
