Courtyard by Marriott Riyadh Northern Ring Road

No property No nosing

The staff, the cleanliness, and the location I had a delivery and the courier left the order at the reception, I called and requested to have it delivered to my room but they said I had to come down to take it. Also I checked in late but no one called me to confirm if I will be there or not.

Amir was exceptional

Every thing is great

Staff were short-handed due to off season

Location, cleanliness & overall service Housekeeping staff when came to the room i asked him to call Room service he said i can not call you can call through your phone In service you should always say yes to the guest

None

Everything Nothing

The breakfast was excellent and the variety of food was very much Nothing

The bed was uncomfortable, dining options limited

Nothing

The breakfast only The room type did not much as per booking.com posting. I booked two Family Rooms—one under my name and one under my aunt’s—specifically selecting this hotel because this configuration was not available at comparable brands at that time and was essential for supervising our children. Upon arrival at approximately 7:00 pm, we were advised that our reservations had been mapped to two king rooms and two twin rooms. I clarified that we expected two Family Room configurations (one king + one twin each), connected. The receptionist, Shahada, advised this was not possible, added that twin rooms were unavailable too, and said we would be informed when they became ready. When I raised my concerns, I was told the issue was related to a third-party booking and therefore not the hotel’s responsibility. As a hotelier, I can confirm this reflects inadequate pre arrival planning, inventory control, and a complete breakdown in room allocation and assignment management. I requested to speak with a Duty Manager or the Front Office Manager. A lady manager arrived but offered no explanation or resolution plan, and I was told I would be called later. This interaction demonstrated a lack of product knowledge, ownership, and effective problem-solving. No alternatives (temporary rooming near each other, priority moves) were proactively offered, nor were service recovery options discussed. After midnight, two twin rooms became available; however, they were located far from the previously assigned king rooms. Because our children require supervision, we had to crowd into one room—a very difficult situation that falls well below Marriott’s service standards and guest experience commitments.

The breakfast only. I booked two Family Rooms—one under my name and one under my aunt’s—specifically selecting your hotel because this configuration was not available at comparable brands and was essential for supervising our children. Upon arrival at approximately 7:00 pm, we were advised that our reservations had been mapped to two king rooms and two twin rooms. I clarified that we expected two Family Room configurations (one king + one twin each), connected. The receptionist, Shahada, advised this was not possible, added that twin rooms were unavailable too, and said we would be informed when they became ready. When I raised my concerns, I was told the issue was related to a third-party booking and therefore not the hotel’s responsibility. As a hotelier, I can confirm this reflects inadequate pre arrival planning, inventory control, and a complete breakdown in room allocation and assignment management. I requested to speak with a Duty Manager or the Front Office Manager. A lady manager arrived but offered no explanation or resolution plan, and I was told I would be called later. This interaction demonstrated a lack of product knowledge, ownership, and effective problem-solving. No alternatives (temporary rooming near each other, priority moves) were proactively offered, nor were service recovery options discussed. After midnight, two twin rooms became available; however, they were located far from the previously assigned king rooms. Because our children require supervision, we had to crowd into one room—a very difficult situation that falls well below Marriott’s service standards and guest experience commitments.

Very clean and comfortable. The Reception staff (Mahmoud) was professional, very polite and cooperative. -

I never received my Marriott point for my stays, i asked each time, they say yes it has been added but it’s never the case!

Although I am a genius-level 3 customer, I seldom write a review after a stay, but this time I must. Staff member name Mahmoud at the front desk was a superstar. Over the past 3.5 years since I lived in Saudi Arabia, I think he was by far the most welcoming, kind, and professional staff member I personally ever came across, even after care. He should be promoted as the staff member of the year 2025. If anyone visit this hotel and need any help, ask for Mahmoud. The hotel doesn't have a small shop where I could buy items like some soda, although Mahmoud took care of the issue.

Location and services Nothing

The above and beyond friendliness of every staff member and the high quality food combined with comfortable and modern facilities makes this establishment the one to beat, in my book. Shout out to the Boy from Philly, Mr. Mahmoud and the kind porter for their late-night hospitality.

Was great as usual ?

Always above expectations Nothing