NH Collection Roma Palazzo Cinquecento

n/a

A very good hotel with very new, clean facilities and a great location! The breakfast is delicious, one of the best we had during our entire vacation in Italy. The rooftop venue we visited on Saturday was excellent: wonderful food, good music, and excellent service. We found the person stationed at the entrance odd; when we returned to the hotel after our long walks around Rome, he came up to me asking what I was carrying in my wallet along with the room key! It was very strange, to say the least. Another odd thing is that these same staff members seem to be there just for show; they don't open the door, let alone help with luggage. It doesn't fit the hotel!

Great location, very centrally located and if it wasn't for the heat, could have probably walked everywhere. Right next to the train station, so easy to get a bit further as well. Lots of great restaurants and places to eat nearby. thr rooftop bar was nice, but not as elegant as I would have expected. We were also pleasantly surprised by an upgrade. I think some of the communication - I asked for twin beds, in writing beforehand and during check in, and though they said yes - the room was not made into twin. When they came to make the room while we were out, they did not clear away some fruit peel etc that was left. The coffee machine was broken and water leaked - they said they would send someone straightaway, and it was just the room cleaning staff then cleaned up the water, but the machine remained as it was - so was not replaced or repaired, with the unfilled cup in place. They also cleared away empty water bottles but not the empty coffee cup. Only one bottle of hotel water for 2 people. Long wait at reception for service and also very small lobby for the size of hotel, so we had to stand about waiting. All in all - just not what you would expect from what is meant to be a 5 star hotel, especially at 5 star prices.

Not very clean, restaurant was overpriced snd not very good

Room was not cleaned properly. Especially bathroom and shower

Beautiful hotel in a great location. The staff was helpful.

Great location, excellent and varied breakfast, very normal room

It’s beautiful, comfortable and spotless! Nothing at all. Everything was perfect

very close to the train station. the breakfast was excellent

Incredibly convenient to the train terminal.Roma Termini. We could walk all over the city from this location with no problem. But very easy to jump on the metro. The staff was very helpful and provided great guidance. We ended up getting the breakfast both days we were there and it was very good. Nothing! The staff at breakfast was a bit overwhelmed but not a problem

Steps away from Roma Termini train station. Clean and comfortable. Excellent restaurant. Staff were very friendly and helpful.

We liked the location and staff and beautiful room.

Bed was very comfortable, and this is the most important thing in a hotel.

Location is best part of hotel. It is at main Roma railway station. Room is large and very comfortable. Breakfast is exeptional with lot of options. I liked everything about this place.

Front desk staff were very helpful and room was perfect

Excellent location . The terrace and breakfast buffet were amazing A little high on the price

Nothing

Discourteous attitude of management Discourteous attitude of management

One of the most uncomfortable beds I have ever slept on. Lucky we were so tired but I wouldn't have wanted to sleep another night. You could literally feel the springs. It let the hotel down which otherwise would have been a 10/10.

Hose housekeeping didn't clean properly (I've seen ants several timesin our bed) , it is more a 4-star hotel than 5-star hotel, the breakfast wasn't fresh with low-quality products and even the egg wasn't good (compared with other hotels I've been in Rome ) , reception staff were not friendly. I felt so bad cause it was my husband's first time in Rome and he didn't enjoy it because these reasons