Hotel Best Roma

The staff, friendliness, hospitality.

Good

It’s far from the metro. The room was sketchy.

Clean sheets, clean room That they rate the hotel 4 star ?? No way!! I was expecting a hotel much nicer ocourding to the pictures and rating advertised.

Exceptional

Overrated pricely

Rooms were spacious. Roy was an amazing helpful staff member with no Italian attitude towards tourist. It had lifts which was helpful with luggage. Up the street you had a laundromat. We switched rooms often to be placed with our group. The shower door was broken and toilet seat was loose. Lady cleaning up or setting up breakfast was very abrupt if you were still sitting there a minute after 10 ( or whatever time it was meant to stop being served ). You not welcome to linger in that room. Not too close to the centre as expected but there was bus stop 2 blocks up

Hotel is close to the Manzoni Metro and bus route. Across the way is a supermarket and a laundromat. The hotel looks onto an industrial motor company. Roy was exceptionally helpfully and a tremendous asset to hotel. Beds comfortable, room spacious, breakfast European but fresh (yummy custard doughnuts and croissants) down the street is the oldest Gelataria (ice cream) store in Italy which was a daily visit from us. Free WiFi Broken shower door and first room had a swimming pool (mini) shower without a step or rail to get into it which was dangerous

I liked that it was walking distance from termini , First off as a solo female traveler , I did not feel safe walking to the hotel. The areas around the hotel look super abandoned and unclean. The hotel itself breakfast was terrible you got stale breads and no selections of food to eat . And worst of all I had someone try to get in my room the first night there. Scariest thing I have ever had happen on a solo trip . Do not recommend this hotel for solo female travelers.

Breakfast provided, close to transport, hotel has nice private area for guests Noisy area with little noise insulation

location. breakfest.

Very good location, simple hotel with all you need to explore Rome in a quick trip Simple breakfast

There was no record of our booking when we arrived even though it had been booked for 8 months and confirmed by the hotel. We were offered a room with a leak and I was told I had to accept the room before I would be told the price. I refused to accept before knowing the cost so the man at the desk called someone else, possibly the manager. He mentioned the room was €120 per night on the phone (in Italian) but once off the phone, he told us it was €140. We pointed out that we understood what he said on the phone and we knew he had been told €120. He then tried to charge us an additional €20 per night for city tax. We advised we knew Rome city tax was not that high. Given the above circumstances, we decided not to take the room and opted to leave.

Exceptional

The property is not in the best location. A lot of homeless nearby the area. The property was old and outdated. Be advised that the room you book and the size may not be what you are given when you arrive. Staff is condescending and insulted my intelligence about the size room. I was in and what I booked. Not very friendly or accommodating. I will not return to thllis location again.

Breakfast was great and the staff were very accommodating.

Lovely breakfast Great location No kettle in the room

Lovely clean and convenient hotel No tea or coffee making facilities in room

A group of 10 of us stayed. Lovely hotel, ideally located for our trip. Staff very pleasant and arranged our taxi back to airport. Will definitely use again. Showers a bit of a tight squeeze to get in and out of if you are a bit larger built. Breakfast was pleasant but could do with a little variety.

The staff was very helpful. The location and everything, specifically facilities didn't meet our expectations, breakfast was awful , old food was given every morning and it was not clean in the hotel. We stayed outside of the hotel which was in another building.