Hilton Garden Inn Roseville

We had no hot water messaged the staff said they would send someone never did! We had to take cold showers and it was miserable. They didn't tell us that the cleaners only come every other so we had no clean towels after working all day. The bar was closed when we got their due to staffing issues. It was just not a good experience all around. We will be not be using Hilton for our future stays. This is not the first Hilton owned property to disappoint us.

Since the property did not have hot water for the 3 we stayed, it was a terrible experience. The staff did not offer any reimbursement or was there any rush to fix the problem. The hair dryer was filthy, the bathroom sink was clogged.

I have stayed here twice both times the chair in the room upholstered with cloth was worn and stained . Suggest they get vinyl or faux leather . This time I pulled my bedding down to climb in bed and saw small black whisker type hairs between the bedspread and top sheet so called the front desk . They brought me new spread and sheets but I had to strip the bed and make it. Also the coffee stirring sticks were missing out of two open packets . There were also quite a lot of gnats floating in the spa by 1700.The staff were all very helpful and offered help if I needed anything so A-plus there . It was just an ok stay for me . I will probably try somewhere else next time . I did appreciate the pool and free parking . Breakfast you have to pay for there . There is a small work out room too.

Everything was great and clean, only complaint would be carpet in hallways are outdated but besides that nothing to complain about. Wonderful staff

Staff was very friendly and accommodating

Room was clean

We booked this hotel quite often because our office is located near and when we have stuff coming in from out of town, we use it. This was the first time that one of our staff members was booked this room. The room was dirty. He alerted the staff they didn’t have another room available for him. They said he also alerted them that the air conditioner wasn’t working and they didn’t do anything to fix it or change his room. We now have realized that we will not be using the Hilton Garden anymore and we’re very upset with the service we received, which is unfortunate because again it’s close to our working office and it has been very useful to be close proximity for our out-of-town employees but unfortunately one bad staff member and no solution solutions has now made this a no go for us .

2nd time staying at this hotel for weekend of basketball tournaments. Can’t beat the location. Very close to shops, places to get food. And it has lots of parking. Very convenient Nothing.

There should be free breakfast

Great stay!

Very nice rooms and very good breakfast for $12

Never received a check out receipt. Get them to print you a copy.

Outstanding customer service!!! The breakfast staff also did a. Ice job and we’re friendly and efficient.

Easy parking. Comfy beds

Clean,great lobby,clean rooms and great food ! The freeway noise .Even with the double windows..The freeway traffic was a problem for us!!!!

Clean room and staff friendly and informative

The restaurant staff were great.all the staff were friendly and helpful

The staff were nice & parking was free . The hotel was clean for the most part. The only complaint was our bed was very loose and squeaky. But, the hotel was within 5-10 minutes from everything we wanted to do !

Price on food items wayyyy to expensive!!

Would prefer continental breakfast.