Homewood Suites by Hilton Sacramento Roseville

Great breakfast, the facilities were great and I felt safe. Near shopping areas and good restaurants. Only downside is key card entry was very limited for the most part you had to enter the entire building through the front doors - I mean great for security, but inconvienient.

My remote was missing. No wash rags left in room. Beautiful place only thing is all their back doors were t working with to anyone’s room

Amenities Pool

Front desk staff was unfriendly. Toilet was clogged when we got there. Would not make the pull out bed and was unfriendly when we asked for additional pillows.

Exceptional

Location was perfect for our destination Very clean and the staff and especially the front desk lady was super helpful

Breakfast service was nice and staff was friendly to work with. Rooms on the other hand were not well maintained. We ended up checking out after day 1 (for a week long stay) because the AC unit was too loud to sleep with. It sits in a closet within the room and ran like a F-150 engine. We tried turning on the ceiling fan instead and that also made noise while operating. We also noticed hair in the shower and seemed like it wasn’t properly cleaned.

Great first time staying in this Hotel. There was a side door that was offset and didn’t lock- Called the front desk and they were going to work on it. Never went back through that door to check. Clean, quiet, room was spacious.

I don’t typically write however I felt like this was probably one of the worst Hilton I’ve ever stayed in. Our room was just not cleaned properly. There was used sponge underneath our kitchen sink and a used k cup . There was no soap in the bathroom to wash your hands with. The hides bed was missing all of the linen and when I called the front desk, they had me come down to get it, which isn’t a big deal but when I did, the manager smelt so strongly of marijuana the breakfast in the morning was OK. It was a basic breakfast, which is fine. I didn’t love the idea of multi use butter where everyone is sticking the knife in it instead of single use but again it’s not that big of a deal just strange for a hotel to have multi use things like jelly and butter. Overall, I felt like the rooms themselves could’ve probably been maintained better.

Great kitchenette in the room. Breakfast was always hot and delicious with lots of choices. Pool and Hot Tub could have had better towel service but the front desk was always willing to provide additional towels. Kitchen Staff were amazing, friendly, and helpful.

Everything was good

Very good

visit was fine no issues

Exceptional

Exceptional

I made my reservation about 2 months prior to my stay and received a call literally 10 minutes before pulling up to the property (1 hour before the 3 pm check-in) telling me the room I had reserved was under maintenance and they no longer had a room for me. They said EVERY room in their hotel was taken and they had no where to place me. There was an event in town and every hotel in Roseville was booked so I had nowhere to stay. How a hotel doesn’t have a back up room for this situation is beyond me. Worst customer service ever!!

the breakfast was ok for what it was, powdered eggs. The room was quiet and peaceful, the 2 bedroom suite with living room was amazing for a traveling family. The pool was nice should stay open a little later than 9pm. Hotel is close to dining and shopping but far enough away that I was not bothered by the sounds of traffic. A tad bit peeved that you have to pay $15/night for parking. Free parking better breakfast

Free parking better breakfast

C

clean room, friendly staff, good breakfast (except no fresh fruits)?