A25 Premium Hotel - 29 Thác Bạc - Sapa

Hotel is very clean and stylish. Receptionists are very welcoming and accommodating. Room has all you need to offer, good size, clean, quiet, comfortable bed and selection of pillows. Very happy and recommend to others. In my eyes it was perfect

We got room with nice view The property too old, the bed so sad, breakfast so sad, the location a little bit far from sun plaza but you can see a little bit train at the railway. The use the old picture. The need to change the bed

The location was good with a great view. The stay was ok for the price. Not the hotels fault but there is a lot of construction directly next to it so expect noise from 6am to 6pm. The hotel staff were friendly but generally there was no one at the front desk. It kind of seemed like the hotel was closed , the restaurant wasn’t open , the massage shop wasn’t open and we were one of 2 guests in the whole hotel. The breakfast was Pho and they bring to room.

The hotel was extremely clean, the pool was amazing. Staff were friendly and welcoming. Sadly Tuan Chau is a ghost town! There is nothing near by, no restaurants or shops. You have to travel in to Ha Long main area to find this.

The staff was ok They were understaffed n the place was not as shown as a bit rundown

The staff was lovely. Especially the girl. Also the manager is easy going and friendly. Also the balcony view is quiet amazing, as it allows you to glance the Sapa town and mountain surrounding Ed Uphill… like I need to go all the way up to get from hotel - Sapa central. Along with the ongoing construction noise. But there aren’t hotels fault.

It's not the hotel shown in the pictures

The staff are extremely friendly and helpful, and they allowed us to change to an upper room where the view is better. The room is nice and has a great view of the valley and mountains. It seems that the 2nd floor's rooms only have centered cooling and heating, while the other floors have an air conditioner inside the room. There're some choices for breakfast, which is included in the room price. It'll be better if the hotel gets some renovation. Our toilet got clogged a few times.

Near the town Furniture and decorations

Pleasant

The location is optimal, but what I like most is the mountain view from balcony, it is fabulous, majestic and awesome. I felt like it is like privilege for me. The reception is also very helpful. This hotel stay is value for money, so nothing much to dislike.

The staff was so nice. We actually got a free upgrade! They ensure you get the best service and best in everything. Their buffet breakfast and floating meal packages were really affordable, nice and attractive. The mountain view from the hotel is to die for. Would stay again. !!!

Good firm mattress 1. Location uphill, need to walk downhill ~500m to good restaurants, cafes, etc area, 2. old hotel, pictures in the web were misleading, 3. elevator took a very long time to close, 4. toilet door could not be closed properly, 5. toilet seat partially dislodged, 6. toilet flushing need to press & HOLD in order to flush properly & water take a long time to fill up the toilet cistern, 7. hairdryer need to be press & HOLD to use, 8. small room, noise of the people talking or passed bt the corridor outside the room door can be heard clearly inside the room, 9. telephone in the room not working (no cable), 10. electrical sockets near the bed out-of-orders, 11. only one out two rubbish bins was cleaned, 12. one of the pillow had hairs when we checked in, 13. balcony door could not be closed properly, 14. Breakfast time start at 7 am, went down at 7 am, & yet breakfast was not yet ready (workers overslept), 15. Labelling on food not updated (e.g. labelled 'spaghetti', but it was actually corn cobbs in the covered food tray), 16. Food like noodle or fried rice were not heated up, those who came later at 8 am onwards would get room temperature food, 17. Old bread toaster too ages to toast, 18. Workers top-up plates & cups during breakfast time (very noisy & even broke one of plate - unprofessional). 19. Garden outside breakfast hall - unkempt, stinked of chicken dung/toilets at the garden (chicken reared at a slope at of the garden), & 20. there is no spa as indicated in the name of the hotel

Excellent hospitality. Staff were very friendly and professional. Good WiFi speed and connection and they serve really good breakfast (especially their yogurt and milk!) Tried their spa package with the traditional herb bath and Vietnamese massage and it's excellent! Masseuse were very attentive and professional, one of the best spa experience I have been to. Highly recommended to stay at this hotel if you are in Sapa!

beautiful view from balcony but that’s it old property that hasn’t been maintained in years. it felt dirty and run down. the shower didn’t have hot water and didn’t work properly. broken mattress on the bed.

Nothing My experience at this hotel was incredibly disappointing right from the start. They advertised with a photo of another hotel, and I only realized upon arrival that I had not booked the one I intended. When I confronted the manager about the misleading photos, he responded disrespectfully, suggesting that I must have been drunk when booking because the rooms were obviously different. It was a terrible way to handle a customer concern. Despite my request to cancel the non-refundable booking, the manager was uncooperative and insisted I stay. During my stay, I witnessed him pulling the same trick on five other customers. He then offered me the "best" room in the hotel, which turned out to be far from it. The room had multiple issues, including excessive layers of paint, humidity stains, malfunctioning doors, and a non-functional television. The bathroom was dirty and covered in mold, and the bed was incredibly uncomfortable, with springs poking through. To cover up the smell of smoke from the air conditioning, they had placed a heavily scented candle in the room, which only made matters worse. The breakfast experience was equally terrible. The limited options included soup and poorly cooked eggs, and the conditions were unhygienic, with moldy tablecloths. On the second day, they moved me to a different room, but it had the exact same problems as the previous one. Upon checking out, they suddenly informed me that they only accepted cash, nearly causing me to miss my ride. The manager's attempt to justify this policy was unconvincing and felt like another evasion of responsibility. In conclusion, this hotel is a complete scam, and I witnessed other guests falling victim to the same deceit. I strongly advise booking platforms to remove this establishment from their listings.

Staff was really attentive, Room was super clean and they were flexible enough for us to store our luggages and use the toilets after our reservation ended. Oh and the views of the mountains from the balcony in the morning is fantastic! Best value for the hotels in the area in terms of service, views and breakfast included as well. Bathtub should I keep going? Walking distance to the main town

Not much at all views nice that’s it. The rooms are advertised to be a lot nicer (like saying there is aircon and there’s really not ) We decided to leave within 5 minutes and still had to pay the full sum.

Great mountain view from the room, warm shower, friendly staff (google translate can help with English conversation). Local breakfast with an egg station. Also close to the Fansipan tram stop, just take the stairs halfway down the hill from the hotel. That isn’t a picture of the hotel… Be aware the road to the hotel is very steep - good for exercise!

The staff was sweet and helpful. The pictures is a bit misleading and the place has probably seen better days. Took quite a while to get warm water from the shower and you might feel the springs from the bed. However I think it was ok for one night and the price I paid.