Ataraxy Hotel Boutique

Pictures are not real. Hotel is not clean. Is not clean and pictures are not the same. Entrance is a mess.

The staff was very friendly. Frank was waiting for us, he was very good and helpful, give us all the information we need and more. Frank made us felt real good, like in family.+

Good

AC was not working at all.

The beds The shower didnt works good, the staff the same. The breakfast was poor.

The beds were confortable The photos didnt match with the reality. The bathroom was awful. The breakfast was very poor.

Its located a few minutes walking from the city center and restaurants, but the street is a little bit deserted at night. The staff was friendly, specially the lady who served our breakfast. The photos really did not match the reality. Things looked worn out with poor maintenance. There were ants in our bathroom and in two occasions we found cockroaches in our bedroom. There were no hot shower and the breakfast was very poor, basically just eggs, bread, one kind of fruit, one kind of juice and coffee. And when we asked for more scrambled eggs they said it would be charged extra. Not worth the money.

The hotel is 10 min walking from the airport and very close to the heart of San Andrés. The staff is friendly and helpful. They’re always available and ready to answer your needs. The room had no window and the WiFi didn’t work at the end of the corridor that was leading to our room. The bed was big but the mattresses have been very used by the time and could be changed. The bathroom was aging old and the finishes would need a little refresh. We had no shower curtains so the floor was wet instantly. Unfortunately, we had no hot water. During night, the light is always turned on on the corridor and is very visible from the room. From 8am, the loud non-stop playlist starts at the reception and people start speaking out loud. It’s impossible to rest and have a good sleep. What to say about the included breakfast … better having one out of the hotel : eggs everyday and black coffee with diluted juice. At least the fruits are good. Otherwise do not hope a tasty breakfast as it looks more like a 1$/pax breakfast. If you look for a hotel to rest and enjoy a « heavenly » Caribbean island, this is not the right place … Doesn’t worth the money paid ! To Avoid

Very friendly personal Very stinky water in the shower. Washed myself with bottled water. Horrible breakfast. Took forever after 25 min we only got a half filled mug of coffee.

Location is good. The hotel is nothing like the pictures you can see announced in Booking. Rooms are in poor condition, with humidity, mould and paint coming out of the walls. We found a cockroach in the bathroom as well. There's no hot water, although I was expecting that to be the case. The breakfast is the same every day: a small plate of fruit, coffee, eggs and sliced bread.

Passable

-Not so far from hotel area - kind staff - No hot water or hair driyer -To much noise coming from loby and recetion to room - There is no cafe or water always available in th hotel. -room with out window - Breakfast is not so good. - Rooms need maintenance