WoodSpring Suites San Antonio North Live Oak I-35

The check-in experience got the stay off to a poor start. The reception window was already closed when I arrived, and I waited about 15 minutes before someone finally came to the front desk to check me in. The property also wasn't as clean as I expected, and I was disappointed by the number of people loitering around the front entrance. There was a strong smell of what appeared to be marijuana, which created an unwelcoming atmosphere and didn't leave a good first impression. The room rate was reasonable, which is probably the hotel's biggest strength, but considering the overall experience, I don't feel the value was there. I hope management and ownership take steps to improve the property's cleanliness, customer service, and overall appearance because it has the potential to be much better.

C

The place was dirty, every door handle was dirty, carpet was very stained, all the corners of the bathroom and floor were dirty, there was a roach in our room, elevator smell terrible. I always carry clorox wipes and my own sheets and pillows. I had to give it a cleaning before we laid our things down. The entrance to the hotel was terrible to locate,

One of the worst hotels ever!

Amazing staff

413 room was also same issues and finally he opened the door with master key. And i entered in the room. Restroom was not clean water is not flushing room was smelling very terrible experience and fire alarm was also beeping for 1 hour in whole building. No one was taking caree. 60$ for one night was not worth itt I suggest to everybody don’t book that 3rd class motel

It was a nice and clean hotel. The staff was friendly and courteous.

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very effective kitchen

Full of roaches. Staff is barely at the office. The whole place smells.

I did not eat breakfast there The staff was not very friendly or helping the rooms were not very clean. They were roaches in the room. There was no amenities. The carpet was sticky like they shampooed it and didn’t dry it correctly. The first room they gave me the TV was coming off the stand like completely broken. it was more like an apartment complex than a hotel. There was older people that were coming in and out with their stuff and it smelled like dog pee in one of the rooms there was people outside that were staying there long-term smoking marijuana. It was not a professional place at all.

Room is very bad rusted at corner. I would like to request return of 2 days pay

Dislike the place Elevator was dirty I reserved a non smoke room. And room stinks and also had cockroaches. Never coming back to this hotel.

Very helpful staff

It was filthy! Towels had hair stuck in between threads! Hair was everywhere in the restroom! So I'm assuming they didn't even do a proper clean! Sheets had stains in them! Honestly one of my top worse hotel stays! Front office leaves at 11 so you're screwed after that!!

It was nice . Nice workers .. nice guests.. it was quite. . The room was a gud size for the dollar. It's was cleanish not my kind of clean but it was manageable.. I always spray the room sheets where clean . Best part that air conditioning be pushing out ice cubes .. I love it. . Nothing

Initially the staff was pleasant. After check in, it went downhill! I walked in the room I wanted to leave but paid through a 3rd party app so there was no refund. The pet fee alone was ridiculous! $216 for 1 week! The room itself was very unclean. The bathtub looked barely cleaned out, the toilet had debris after a few days of use. The carpet had multiple stains that I could not tell if from pets or mainly people. Overall, the room looked dirty. I would not even eat in the that room! Wore shoes in the shower and around the room. The smell was pretty musty from carpet too. If most of the rooms looked like this, please pass if you can afford too. Housekeeping was biweekly if stay is extended. One staff member was rude when I requested a room change. Actually he ended up getting multiple complaints. The police where there twice in a 5 day period. Cheaper hotel prices should not be less kept in cleanliness. Do yourself a favor and steer clear!

Pleasant

Exceptional

The actual bed was really dirty. There even a piece of old shredded cheese under all the bedding. There was a roach in the room.