Residence Inn by Marriott San Bernardino

Even though rooms are not cleaned daily, it can be offered - especially to visitors with children or special needs. Needed a bit of vacuuming done due to my autistic child spilling dry cereal and fresh towels, but No one came..

Breakfast was great

Mike Felix pretty much all the staff minus the manager went above and beyond made my grandson feel so welcome. Everyone was always smiling to make us stay a great experience. I signed up for their membership and will definitely be back. Nothing

Good breakfast.

Quick easy clean space close to many other places

Exceptional

Staff was excellent except the breakfast staff. It seems like they don't care. The food looked good but it was cold. I asked to use the microwave it was broken and the young man just threw his hands in the air and acted like a wasn't his problem and went back to his phone.

The toilet was clogged I boat They need to fix the toilet before to rent the rooms

Clean and well maintained Elevator buttons should be replaced.

The amenities were the best The location

Passable

If you are looking for a hotel experience then this is not your place to go. Checking in was as usual, nothing out of the ordinary. The moment i went the elevator and saw missing buttons, dirty carpet in the aisle to my room and AC not working in my room on a 100 degree weather day was the deal breaker. I booked a room with two bedrooms so we asked staff for a solution and the best offer was fans for our room. Imagine trying to rest with fans on a room with 95 degree temperature, absolutely ridiculous. Although we were offered a one bedroom with working AC, it was not the best solution as it was a couple with a pet and myself in a different room. I asked the front desk lady for a copy of my charges and refused to give it to me even though it was done with my credit card. We also found out most of these hotels in the area actually function as housing, so many people book these hotels, weekly or monthly(which explains the rundown and dirtiness of this hotel). Save your time and effort and avoid Marriott. We should have stayed with Hilton as i normally do but that was my mistake for trusting this brand and property. Take your money somewhere else and avoid getting unnecessary charges to your card for such low quality service.

This hotel has really gone downhill. We have regularly stayed here when visiting my grandma but will not anymore. Room 207 smelled HORRIBLE, like someone had a dirty wet dog in there previously. We told front staff and they said they would do something about it - never did, never checked in with us. Area around bathroom mirror was filthy. Gave very small amount of towels and had to keep asking for more. Weekend staff was extremely resistant to help with anything. Kept some stars because the included breakfast is still good.

Bad

Hooii

A/C not working. 85 degree room.

Extra parking cost for no reason - surrounded by empty parking lots - doesn't make sense and is frustrating. I wasn't told parking was an extra fee and steep at $25 (again literally surrounded by empty parking lots).

This hotel smelled clean, had an amazing breakfast, had 2 elevators, and a pool! We were loading our car trying to pack up out luggage and were locked out of our room at 11:56 am. We understood checkout was at 12, but that was a little passive aggressive.

My stay at the hotel was great. The room was spacious, clean, and very comfortable. I really enjoyed the extra space, which made my stay feel relaxing. Overall, a great experience and I would stay here again.

Clean property. Great breakfast options.