Extended Stay America Suites San Francisco San Carlos

Hmm, not the worst place to stay. However, I had to ask for dishes and soap. The floor was not very clean, there were no closet doors, only one chair to sit in, and no full length mirror. On the up side, the fridge and counters were clean, the bed was ok. The clerk gave me shampoo and hand soap as well.

Location No bedding or linens were provided in the room, we had to beg for it despite the fact that we have booked for three adults. We never experienced this with booking.com. Toilet door doesn’t close properly. We were planning to stay for three times during our us trip but we decided to cancel the last reservation as it did t meet our expectations.

Exceptional

Location We ran into multiple issues during our stay: Missing essentials: Booked for 3 people, but no linens or bedding were provided for the sofa bed. There was also no mattress topper on the main bed. Disappointing "Breakfast": Advertised as breakfast included, but it was only coffee, muffins, and cereal bars. Empty kitchen: No kitchen equipment was provided in the room; we had to actively ask reception to dispense it. Poor service & maintenance: The reception desk was frequently empty with nobody there. Additionally, our bathroom door wouldn't close properly. No luggage storage: They do not offer luggage storage, which was a huge hassle as we were traveling for a few days and coming back.

2. Utensils provided were insufficient. No cutting board. No pans could be found. 3. Cleaning once in 15 days does NOT work. I would never again stay in Extended Stay unless serious changes are made. You do charge top dollars but service provided in not commensurate.

It said on the website that the extended stay was for 6 people. This is why I booked it but it was a lie. It was only good for two people Sofa bed for broken. My daughter had to get a separate to stay and paid out of pocket.

I recently wrapped up an extended stay here, and I cannot say enough good things about the experience. While the accommodations themselves were great, the absolute best part of this property is the incredible staff. From day one, the entire team went above and beyond to provide excellent customer service. They are consistently friendly, professional, and genuinely attentive to guests' needs. Living anywhere long-term can feel a bit uprooting, but their warm hospitality and quick responsiveness truly made it feel like a home away from home. If you are looking for a place for an extended stay where you will actually be taken care of, I highly recommend booking here. A huge thank you to the management and front desk teams for making my stay so pleasant!

From day one, the entire team went above and beyond to provide excellent customer service. They are consistently friendly, professional, and genuinely attentive to guests' needs. Living anywhere long-term can feel a bit uprooting, but their warm hospitality and quick responsiveness truly made it feel like a home away from home. If you are looking for a place for an extended stay where you will actually be taken care of, I highly recommend booking here. A huge thank you to the management and front desk teams for making my stay so pleasant!

The accessible location near fox theatre in Redwood city for the conference I wished there would be a dinning hall where i would host all our delegations for dinner or anything else .

The accessible location closed to our conference arena I missed the dinning hall

Strange bed smell like mildew and sex. No shampoo in the bathroom. No waste basket. Breakfast was horrible: expected eggs and sausage and got packages of oatmeal. You can't afford eggs and sausage? For 3 bills a night?

Something used in cleaning the room triggered my allergies and I was very uncomfortable

I smelled mildew in the room all night, as I laid in the bed. Completely outdated from the 80s. Things were dirty. The mirror had something all over it and wasn’t cleaned. Things were rusty. I opted not to shower in the morning. Parking was OK because obviously the hotel was not full.

Full kitchen, nice staff Nothing

Terrible smell in the room. I had a headache that whole night. Worst, instead of working with me.. They tried to avoid me because I needed the rest of the stay cancelled and reimbursed. DO NOT COME

Parking was easy, someone scratched my car though. Kitchen supplies were very limited. Staff was courteous enough. Lots of slamming of doors, very loud and annoying. We were there for almost a week, and there was no clean towels or housekeeping.

Nothing Honestly I did not like this place at all , there was no shampoo, no coffee maker,, the shower very low Water Flow, the bed wasn't comfy, the breakfast nothing was like the website said and not worth the price

Hello. This time, I wasn't happy with my stay. My girlfriend and I always go there to have a pleasant time; this isn't the first time we've stayed there, and we've never had any issues before. However, this time, someone came to tell us to keep our voices down and lower the TV volume. I feel that I pay for my stay precisely so I *don't* have to deal with problems like that. Next time, please put us in a room where we won't run into any issues.

The rooms were clean and roomy. Lots of space Booking.com didn't let us know we had to ask for a dish package.

Exceptional