Sonesta ES Suites San Diego - Sorrento Mesa

Hyuuu

During both nights of our stay, there was excessive noise coming from other guests. We could hear loud stomping and loud music so clearly that the music was vibrating through the room. Because of the level of noise, my family and I were unable to get adequate sleep. We contacted the front office during the night and asked for assistance. Although someone came to check on the situation, the excessive noise continued afterward. The following day, I also informed the front office about what had happened because I wanted management to be aware of the issue and hopefully address it so that the next guests would not have to experience the same problem. Unfortunately, it felt as though our complaint was not taken seriously. Instead of addressing the noise issue or explaining what would be done to prevent it from happening again, we were simply offered a late checkout. While I appreciate the offer, a late checkout does not resolve the fact that we were unable to sleep because of the ongoing noise. We also had concerns regarding the cleanliness of the room. The bathroom had hair present, the toilet seat appeared dirty, and there was dirt/dust around the head area of the beds. These conditions were disappointing and did not meet t

Very good

The hotel was great however when we stayed there, only 1 elevator was in service. So it was very inconvenient relying on 1 elevator for the whole place. Other than that, it was a great stay.

Good

Special appreciation for Tina who prepared the breakfast for us each weekday morning and for the lady who prepared breakfast this morning. They were efficient, kept the area orderly and clean, and I especially appreciate how friendly they were. Kudos to them!

NA

Exceptional

Very good

The 2 bedroom and 2 bathroom with Iiving room and kitchen was very roomy and convenient especially since we were staying with our dogs. The room was very quiet although it was located near a gas station and car wash. It was a few minutes drive to popular attractions in San Diego and a quick drive to La Jolla. We would definitely stay there again.

Very well maintained, Good looking hotel situated in the prime area. Breakfast was so good although is closes at 8.30am itself during weekdays. I would strongly recommend this hotel for a peaceful, hassle-free stay

Breakfast time is too short !!

Staff was great

Mini fridge needed

Very good

That night,though, we couldn't sleep because insects in the room were biting us. The next morning we realized the room was infested with fleas. We asked to be moved to another room but they told us it was not possible because all the other rooms were full. They offered to clean and treat the room. We accepted because it was a hastle to look for another hotel for the whole family. I thought they had de-infested the room but I still saw some fleas in the room the next morning .There were also fleas on the first floor, where three fleas jumped onto my legs . It was a very bad experience. I would never use this hotel again.

By far the best hotel stay we had during our vacation! Plenty of room for us and our kids! We had the double room and our kids loved the space

Overall for the soccer experience was good. I wish the other guests were more respectful to quiet hours. Staff did all they could do but some parents simply refused to control their young kids. Great location.

Good breakfast, clean room

We enjoyed the rooms.