Kimpton Alton Fisherman's Wharf by IHG

I had a terrific stay. One of the elevators was briefly offline and probably needs some maintenance. It was up and running thereafter and I never saw the problem return. The elevators are a little slow in operation.

Great location and a clean room, which were my top priorities. I didn’t use the other amenities, so I can’t comment on those.

Amazing hotel and the staff were also amazing

Great location with proximity to SF sights. Fun atmosphere, quiet room.

Perfect

The rate for valet parking was very high Only hotel that did not offer coffee or fridge or microwave in room. And we were over charged $44 for no reason. Will not recommend this hotel or plan to stay at this hotel in future.

Quiet. Great stay

Exceptional

Every staff from front desk is not nice. Room service is great! The room is clean!

Room was flawless, great space. Nice and quiet. As I stay for a race event (and a number of athletes were stating also) I would have preferred a continental breakfast the morning of the race. That wasn’t possible. The reception and bar staff were very helpful and pleasant.

Over the course of two different days, the hotel misplaced my parcel twice. When I approached the front desk to ask about the process for locating a missing package, the staff member on duty (Hispanic male working Sunday evening 6/7 around 9:00 PM) was unprofessional and dismissive. He told me there was "no process," for lost parcels suggested I come back in the morning or ask housekeeping, and when pressed further, simply told me to "ask Amazon" if it couldn't be found. For a 4-star hotel, losing a guest's parcel and responding with such a dismissive attitude is completely unacceptable. Fortunately, we asked again later and received a much better response. A front desk lady and her manager (who had silver hair) were very helpful and successfully located our parcel. I appreciate the clean room and the manager who eventually resolved the issue, but management needs to address the lack of professionalism and basic customer service training with their evening staff.

Excellent service! Clean and great location

Most comfortable bed and friendly helpful staff. Rather expensive.

Hotel was small for the price we paid! Bathroom the plug in Was on the other side of the bathroom!

Exceptional

High quality bed and room design. No breakfast included. Breakfast option is a regular restaurant that’s not great.

The staff was very nice and professional including the valet staff.

The restaurant and gym were both excellent additions and helped make our stay even more enjoyable. There are, however, a few things worth noting for future guests. Tea and coffee were only available during the morning service, and there was no kettle or coffee machine in the room, which was a little disappointing. Our package included breakfast, but this was provided as a voucher towards breakfast in the restaurant rather than a fully inclusive breakfast. Guests should also be aware that a compulsory 20% gratuity is added, along with additional local San Francisco charges, which increased the final bill. Parking was another surprise. While parking is available, we were not expecting the cost of approximately $75 per day plus taxes, so it is worth factoring this into your budget before booking. Overall, this is a lovely hotel in a fantastic location with great facilities, but it is worth being aware of the additional costs that can arise during your stay.

We ate out for breakfast We ate out for breakfast

Good