The Ambrose

The location was disappointing—about 20 blocks from the ocean—and the street noise was constant. The soundproofing was terrible; I could hear everything happening in the hallway and in the neighboring rooms. When I checked in, I asked whether I could park in the hotel's parking lot and was told, "No problem." Later, I discovered an unexpected $60 parking charge added to my bill, with no mention of the fee beforehand. To make matters worse, when I arrived, I was told that the room I had booked hadn't been cleaned, so they moved me to what they called the "next best" room. Despite the inconvenience, no discount, credit, or other compensation was ever offered. Overall, this was a very poor experience. Between the excessive price, noisy rooms, unexpected charges, and lack of customer service, I would not stay here again.

The staff needs more experience with eye to eye contact and clarity of the Ambrose amenities. Also, they are not familiar with the neighborhood they are working in. My major concern was frustration with communication with my reservation. The manager was exhausting to satisfy a solution with the cleaning of my room. I still have been charged for a room that was not cleaned.

Wish there would have been a pool/ sauna

Great location! Wonderful stay!

The room was comfortable, the staff was very helpful and they had a happy hour. The Santa Monica pier is a 5-10 minute drive from the hotel and there a few nice places to eat around the area and a bakery just across the street.

A nice and clean hotel in a quiet neighborhood, perfect for a few days at in LA, especially for work.

Good

A lovely, inviting space - inside and out - and an especially warm, friendly and gracious staff. I really enjoyed my stay and would definitely stay there again.

The room was adequate but nothing special. There was some long dark hair on the bathroom floor when we arrived. I like the fact that the windows open so fresh air can be enjoyed in the room. For the price, I feel like there should have been some additional more upscale amenities, such as Nespresso or similar coffee in the room or at the very least in the lobby. I also feel a refillable water bottle (i.e. PATH) would have been nice. The available bicycles are great, but since we visited to specifically attend an even we didn't have time to use them. The staff was very friendly, professional, and helpful.

Great stay - the staff was genuine and welcoming, coffee and lemon water always available made for some wonderful sit-on-the-beautiful-patio-and-relax moments, parking was easy and convenient. I'd stay here again in a heartbeat!

The room was not in working order. While a balcony seems nice, the hotel is on the corner of two busy streets and near a hospital, so there is too much street noise to enjoy sitting outside.

Staff was excellent!! Hotel is charming.

Passable

Very good

Rodrigo was the best! Love this place, such a great affordable place to stay. Always clean everyone's always super polite. Very satisfied

Exceptional

Very nice hotel and room. Location

Exceptional

The hotel is beautiful, the coffee is excellent, and the shared spaces are so lovely to enjoy. We did have a non-working bathtub that never got fixed, and we asked for towels that didnt come. But we generally had a great stay!

Bed covers were a little tight for me