Courtyard by Marriott Santa Monica

Beautiful hotel, great location.. parking was different thanadvertised!

A

Nice hotel overall but

Everything was good, Thanks.

The fee for parking was excessive $65/night lust valet tax total $76.50.

bed was comfy it was shocking to call the offering breakfast. It is ridiculous to make a meal ticket for a gas station equivalent meal as breakfast. it should have been marketed as strong. trash cans had no bags, seemed unhygienic. no water fountain or hydration stations

Breakfast snack bar/ Starbucks should have hours in between or semi access. Hot tub needed water cleaned and needs to start immediately takes like 5 minutes for jets to kick in Location is sick

The rooms were clean. Staff were always asking about if we needed anything else or what else can we do for you etc.. air conditioning was soo good we were even cold lol.

Love this place! Close to everything! Metro trains are right across the street. You can ride the bus and light rail everywhere. The beach and the Pier are only 5 blocks. The 3rd Street Promenade is right there. If I had one complaint, it's they don't stock chocolate Hagen Daz ice cream.

It was a great experience for me and my family.

The hotel was, great great location

Parking too expensive and room extreme cold

I am a Marriott member. I have been a member for many years. I have never had a problem at the Marriott. It’s where I always stay at, it’s well taken care of, the staff are great. I read it number one however, I checked in at the Marriott Courtyard in Santa Monica. I prepaid because I know it’s Marriott. I do that sometimes. . I was supposed to get a room with a kitchenette, there was no kitchenette, I told the front desk the response was. I thought that was one in here. Further statement by the front desk I can refund you money as you go someplace else. The other option was to take another room which was considered a downgrade by the front desk person who was helping me and it was, but I took it still no kitchenette. I was shocked at the behavior and the service at this Marriott. The person was helping me was acting as if he didn’t know about the rooms at the Marriott his shock over being surprised there was no kitchenette in my room was discouraging considered he worked there. In addition, the people who help you at the desk were always nicely dressed always this guy had on a pair of jeans and a college shirt. I don’t know this is not the Marriott I know, especially the courtyard. Don’t recommend Santa Monica Marriott Courtyard

Very clean space and very kind and helpful staff. Room was very comfortable and hotel was a convenient distance from downtown

Only valet parking was available, and the hotel charged $65 plus 18% tax ($11.70) for one night. When I booked the hotel, there was no clear information about this parking policy. There is also a Metro station nearby, so I could hear train signals and noise from my room. The most disappointing part was the checkout experience. The receptionist charged me $153.40 for parking. When I asked why the amount was so high, she simply said, “Oh, it’s a tax,” without even checking the receipt first. It took quite a while for her to figure out the mistake, and she did not apologize while I was waiting. Eventually, she realized that I had been charged for two nights instead of one. She refunded only $76 instead of $76.70. Although $0.70 is not a significant amount, I was disappointed by the inaccuracy and the unprofessional attitude.

hotel was located in a very good location. We could walk to a lot of restaurants and attractions. Food stores close by withing walking range. Did not use parking because we did not rent a car. There was nothing we did not like. Staff was most helpful. We felt secure in and around the hotel.

Extremely polite and helpful staff. Excellent location. Would definitely stay again!!

Its in good location The service can be better, to take the luggage to the room have to done by ourself., etc

Great location, clean room.

I like everything about this place - so convenient I am good