Hostal San Francisco de Asis

I added the card and sent the hotel a message that they must charge the agency’s card, yet they still requested payment from the guest and igonor our card and message. Unprofessional!

The water was hot in the shower, that was the only good thing. It had an extremely strong moldy scent in the room, clearly there was mold present. The bed sheets and pillow cases did not appear clean, I had to spread a towel to lie down on. I did not sleep at all that night, it was a terrible experience! No microwave in the room, couldn’t prepare something warm to drink.

Excellent location, very friendly and helpful staff. Clean rooms Street noise at night. Wifi wasn't available in the room.

Price

They overcharged my account twice. I was not given the booking reservation feed.

Located in an area where I have stayed many times, in different hotels/hostels, and this was a fairly quiet neighborhood. The place is bright and cheery, and it's location allowed easy access to the malecon, Plaza Juan Baron, and the park next to it, as well as a short (8 blocks) walk to Parque Independencia, and El Conde. The breakfast and coffee was very good, and the staff were as well. I'd stay again trouble geting the a/c to work

Excellent

Some accessories Need to be replaced

So far nothing. The staff are very professionnal. The owner as well.

Exceptional! No Comment

Some guests were noisy

House keeping were making noise while I Was sleeping in the morning

Exceptional

Who let that guy upstairs And told him what room I was in? that is very unprofessional and unsafe, I don’t know him and you just violated me. if a guest is not downstairs then why are you allowing unpaid people up to my room? what if that guy was here to hurt me and he had a weapon on him and used it against me? why on earth did you give him my information? is that Hotel Policy? Did you request his name and number, because I had to give my name and number and I paid to be here. Are you in charge of this operation? Are you the owner? What is your purpose here at the front desk? I have reservations for later next week here but now I’m not sure it will be safe to stay and random people off the street will not come knocking on my door because the front desk gave them my room location. Who is in charge of ensuring guests are safe to stay here uncontested by strangers ? I don’t speak the native language here so how do I know you are not plotting against me and planning something that could affect my stay here or my safety when I’m sleeping at night? ¿ The staff will give strangers your room number and will allow unpaid guest to harass you. I did not appreciate the fact that hotel staff do not keep guest confidential. It’s completely unprofessional and outright dangerous. Being a foreign guest who barely speaks Spanish can be very difficult for us. Nobody should have access to the hotel, especially to a guests room when they did not pay. What preventions are in place to ensure guest safety and security??? Absolutely NOTHING

N/A

Good location for us, between the old city and the Immigration office, which was the purpose of our visit. Quiet area of the city. Breakfast was adequate. The hotel has a lift (elevator) so it's easy to get to upper floors. Good value. Not much parking in the area off the street in front of the hotel, so we had to park on the street.

It was close to everything

Every thing was good.

Ok would not stay again

I was referred to this super hotel by another Ex-pat after asking for suggestions on affordable, clean hotels in Santo Domingo. Hostel San Francisco de Asis is definitely well within those parameters. Great staff and location. I would only suggest two things - it would be nice to have a wash cloth as well as towels. Also, a microwave would also be nice.