MainStay Suites Chicago Schaumburg

The room was dirty, and the premises were sketchy. Nearly every surface of the room was sticky or greasy. The sheets had a stain, the bathroom sink was clogged with visible gunk, and housekeeping never came by (after a week). There was also no Wi-Fi or service, contrary to the website description. The premises felt sketchy because the outside doors didn’t lock, and people loitered outside the building and in the hallways. Finally, the younger man with messy hair at the front desk was surprisingly condescending and unhelpful. I actually left halfway through my stay for another hotel. I’ve never written a review for a hotel before, but my experience at Mainstay Suites Schaumburg warranted it.

Great laundry service. Vr straight foprward rooms, useful if just need a basic place to stay. Nice staff, clean hotel.

I thought the size of the room would have been bigger and the sofa sleeper was too small and only 1 pillow

Exceptional

Smells like smoke

Good

Staff was kind it was very clean

Full kitchen, staff was pleasant, bed was nice, location is good, it's a step above extended stay Building is old and damaged. Could use a lot more water pressure in shower

Superb

Location Gym equipment isn’t functional, staff refused to clean our room for 3 days when a toilet overflowed and we were forced to clean it ourselves with hotel towels and a plunger we picked up at the front desk, the room smelled like smoke, not all room appliances were in the room when we arrived, the hotel is in general disrepair.

The bed felt ok to my back My toilet flooded and my air didn't work very well

Rebecca at the front desk did a great job!

No breakfast. My room smelled like someone had just smoked a full pack of cigarettes even though it was a non-smoking room. Low budget option for sure !

I like the sense of home. The laundry room was very high. Tech and my thirst n taste buds I had 2 pops and chips My commode kinda was stopped up. I needed a .

Need to recruit house keeping who knows English

My son got bit by a dog there the place was under construction and the prices changed drastically when we had to extend little bit

Nothing We were told to wait 1 pm to checkin, then told to wait to checkin at 3 pm, even then the room wasn't ready. Cleaning was going on. I requested a cancellation.

Good location. Property not maintained well and terrible amenities

Excellent for the price. Have been there several times. However, I bring my own pan, plates and other cooking items. Excellent restaurant across the street.

Housekeeping is not responsive. Front desk is ok, but do not communicate with other staff. AC doesn't work well. Most important cam smell pot inside the hotel.