Hilton Garden Inn Silver Spring White Oak

The hotel room was very nice, comfortable and clean. It was near several restaurants and parking was easy.

I did't like the shower due to the fact that the shower water wasn't hot but just lukewarm like pool water outside. I also feel that the pillows were entirely too soft.

it was ok but not so clean

Excellent all around. Friendly staff. Very well maintained and managed.

The rooms were clean, the bed was comfortable. What I didn’t like was the temperature of the hot water for showers barely was hot. Also the refrigerator was not very cold and there were no controls to adjust it. Also when I booked the hotel I wanted free breakfast for my husband and myself, but they only gave us one complimentary breakfast and we had to pay for the second one. Other than that, the hotel was very nice for our one night stay.

Breakfast could have used more options, but otherwise the place was great - clean, friendly, quiet. A recommended place to stay.

The staff was very professional and polite. The room was clean and comfortable. The location was ideal for me because it gave me quick access to the mall, food and nearby towns.

Clean rooms, nice shower, front desk staff were very friendly. Would stay again.

Superb

Superb

Superb

good job

Nice staff, clean property.

Location was great- room was mostly clean. There were some nuts or something on the floor that hadn’t been vacuumed. Bed was comfy and clean. Staff was friendly

Room was clean but furniture is shabby. Furniture up is scratched and worn, and the grating on the AC/heating unit was cracked and some pieces were missing, ice machine on my floor was inoperable for 2 days. The housekeeping is sketchy. I’ve stayed here at least 5-6 times over the past year and housekeeping is inconsistent. One day my room wasn’t even serviced; then they wanted to do it at 6:30pm; I declined. One day you get all your towels replaced, and the next day you don’t. Bed is ok, but the pillows are so soft, you might as well sleep directly on the mattress. The towels have gotten MUCH better. They are no longer like sandpaper. Front desk is always receptive and helpful and professional. Plenty of free parking and close to all types of shopping and dining.

Convenience to shopping and Restaurant. Housekeeping was substandard with beds 1/2 made and one day not at all. Inconsistent housekeeping with unmade beds and towels not being replaced evenly. Reported poor sink draining, toilet not flushing without hold down handle and noisy A/C, only sink was taken care of. Pool, although indoor, was cold. Breakfast for $14 consisted of oatmeal and canned fruit.

Everything was so clean, fresh, and pleasant Nothing

All of it. What you got for the cost of the breakfast? It was basically the same as the free breakfast as you get at other places, except it was much less. The good thing about it was I was able to order the eggs the way I wanted them. The thing I didn’t care for was the price of the breakfast that didn’t give you very much of a variety for the cost. You would get more at hotels who offer free breakfast and the one you serve cost.

good job

During my 8-night stay, the gym's air conditioning never worked. I was also confused by the room-cleaning policy. My room was not cleaned daily or even every other day, and when I asked the front desk, I received different explanations from different staff members. One person said rooms were cleaned every day, another said every other day, and another told me I needed to remove the "Do Not Disturb" sign before 2 PM. Even when my room was cleaned, the service was subpar. The bed was not made, and a piece of trash was left on the floor. I had expected the public laundry facilities to be useful for such a long stay, but the machines are coin-operated. Since I did not have enough quarters, I asked the front desk for change, but they said they do not offer coin exchanges. Overall, the inconsistent communication, lack of cleanliness, and limited guest support made for a disappointing experience.