Residence Inn by Marriott - Silver Spring

Terrible staff , very poor management and customer service.

Our suite was clean. The bed was comfortable. The hotel was in walking distance to target, Aldi, kohls, mcdonalds, and Chipotle. We enjoyed our stay.

Location The room is with the tiniest I’ve ever had at a residence Inn

They was very easy to talk to and very helpful making sure my stay was excellent for my family and I

I am not sure if this is a Marriott Bonvoy thing or not!

Breakfast buffet was exceptional and the outdoor pool and hot tub were so well maintained. It is a great hotel for relaxing and taking a rest day on a trip!

Also the pay for parking was awkward.

Cleaning staff did not replenish supplies ( had to call numerous time and have things brought that should have been done during cleaning). Cleaning staff left door unsecured (not latched when we returned in the evening), anyone could have walked in and taken everything. Overall a poor experience and would not recommend.

Very nice place to stay, clean and comfortable. The only negative thing is the very expensive daily parking

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This is poor to the Marriott brand and poor by the staff of the hotel. Seeing a big sign at the entrance about paying to park in an open lot in a suburban area makes no sense-- this is not a downtown area, there is a large shopping center across the street, and open parking lots of businesses next door. This must be changed and all guest should be compensated in some ways. If it were not a family celebration for my 9 year daughter on her birthday, i would have cancelled my reservation. Please review and fix. We have never seen this absent major dowtown areas-- Atlanta, Philly, DC, New York, Chicago, etc-- and never when it was not a parking garage and limitations in parking spaces. Horrible.

breakast was okay, place was nice, old room with distinct smell

The hotel is starting to show signs of wear and tear.

Would highly recommend, great for families, near shopping. Great breakfast included.

The staff, location, and rooms were excellent. Clean rooms with new furniture and appliances.

Superb

I thought my room was large and lovely. the breakfast was very good too. The people at the front desk were friendly and helpful. However, no one told me about the new rule that no one would clean my room. I didnt make a mess and just wanted the bed made and garbage taken out. I was horrified to come back at night and see my unmade bed. This is not a low quality hotel. I expected a quality stay and to say I was annoyed is an understatement. The hotel is not charging less, but giving less to the guest.

Ishmael was very helpful when we needed help with extending the parking permit.

The breakfast was good and hot!

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