The Regency Hotel Solihull

Breakfast was lovely. Hotel was clean Bed was uncomfortable. Was charged fur 3 by breakfasts when my husband only had one on the Monday Morning

Location was good, it looked amazing from outside. The inside was beautiful and they clearly had just had a renovation. The music in courtyard was playing until 12.30am. We made a complaint in the morning, the staff member on reception said we should of called down and they would of turned it down- surely this is not the right practice. They stated there was a protocol for what time it can come on in the morning but they dont have any protocol for how late into evening it can play. We also went when it was a heatwave- however no air con and no fan provided so windows had to remain open- this added to the noise levels. Made a complaint via booking.com and the hotel did not respond at all.

Exceptional

It was a nice clean hotel. The staff were friendly. N/a

Position, Friendly Staff No Air conditioning, Breakfast was poor

The staff where helpful The long trek to my room

Staff were very friendly and cooked breakfast was very nice. Room and corridors looked fresh. Electric charging point.

Pleasant

Comfortable Great bar Helpful staff moving us to a more suitable room. Very long walk round to rooms due to refurbishment which my elderly mother couldn’t manage. Staff moved us though.

Good location, just off motorway. Nice clean hotel. The restaurant is quite dark ,not very inviting. We were getting ready to go out and the fire alarm went off .We walked out ,downstairs to the fire escape which lead to the kitchen. We walked over broken paving slabs. To meet a member of staff, she had no idea of the alarm going off or where to send us ( there were now 5 people) I walked into the kitchen and explained to the chef. (He was horrified we were in the kitchen. ).Explained all of this to reception on the way out ,they said they would be in touch.? They haven't.

Exceptional

Very good

It was fairly clean! I was kept awake all night wth a malfunctioning smoke alarm- it was going off every hour. There was no phone in bedroom incase of emergency- there was no wifi and also tv not working- it was the worse stay imaginable!!

Nice location and clean room Staff couldn’t find my room at first after walking around the hotel for 10 mins. Then when finally got to room the tv wouldn’t work. Got fixed but went back off after 30 mins. Only one towel in bathroom. So from arrival to till time to relax took about a hour

Not much Flies in my room as it was located at the back off the hotel right above the bins No air con No coffee or tea Hair in shower

Very good

Disappointing

Very helpful staff, good food,excellent shower in particular! TV channels unobtainable, no soap in the shower

The staff were very accommodating I had a room with the sun on it most of the afternoon. It was like an oven and I felt quite unwell. Luckily a staff member brought me a fan, but still very uncomfortable.

England beat Norway in the World Cup and were able to watch it in the bar. No air-conditioning made the room very hot and uncomfortable. No channels on TV (not the only one either) Expensive considering the above